Patient Care Coordinator III - Dermatology Cutaneous Surg OPC - Full Time

Stanford Health Care•Redwood City, CA

5d•Onsite

About The Position

Stanford Health Care is hiring an experienced Advanced Patient Care Coordinator to independently perform a full spectrum of responsibilities, apply healthcare practices, analyze complex issues, and develop solutions. The role is based at Stanford Health Care and supports the Dermatology Cutaneous Surgery outpatient clinic. It involves complex patient-care coordination, procedure preparation and assistance, health monitoring, insurance authorization coordination, and other higher-functioning duties defined by the department. The position is scheduled for a day shift with 10-hour shifts. Additional examples of specialized duties across departments include coordinating transitional return-to-work assignments; using third-party software such as CHOIR or Glooko; managing provider schedules and developing EPIC flowsheets for allergen testing documentation; and serving as a superuser for Clinitek and Trophon medical devices. Department-specific duties vary. Candidates must have a high school diploma or GED and meet one of the listed medical assistant education or training pathways. At least four years of overall experience, including external experience, is required. Current American Heart Association Basic Life Support certification for healthcare providers is required. The role requires medical terminology, coding and billing knowledge, computer proficiency, effective communication, problem-solving, customer service, independent and team-based work, familiarity with home health and care coordination, and the ability to maintain and update clinical knowledge. Stanford Health Care expects employees to follow its C-I-CARE standards and provide an exceptional, patient- and family-centered experience. The stated base pay scale generally starts at $35.10–$39.49 per hour; the finalist’s pay will be determined based on factors including internal equity, experience, education, specialty, and training.

Requirements

High school diploma or GED equivalent.
Meet one of the following medical assistant qualifications: completion of a medical assisting program with a certificate or official transcript; medical assistant training completed under a licensed physician or podiatrist; or medical assistant certification through a Medical Board of California-approved certifying organization.
At least four years of overall experience, including external experience.
Current American Heart Association Basic Life Support certification for healthcare providers.
Knowledge of and ability to use medical terminology.
Knowledge of coding and billing regulations.
Knowledge of computer systems and software used in the functional area.
Ability to speak and write effectively at a level appropriate for the job, including clear and concise clinical reporting and legible handwriting.
Ability to solve problems and identify solutions.
Ability to demonstrate customer service skills with patients, families, and staff, including in high-volume and stressful situations.
Ability to work independently and as an integral part of the patient care team.
Ability to follow instructions and standard operating procedures.
Familiarity with and understanding of home health, practice care coordination, and clinical care skills.
Ability to learn and regularly update clinical knowledge through training and continuing education.
Ability to learn and understand population health and disease population concepts and practices, inventory methods and practices, motivational learning, and customer relationship service concepts and practices.

Responsibilities

Demonstrate proficiency in Patient Care Coordinator II skills and serve as a model of professional development within the team.
Coordinate multifaceted patient care, including device-monitor scheduling, processing, preparation, and result tracking.
Prepare for and assist with in-clinic procedures and coordinate procedures with patients.
Monitor and report laboratory results, blood pressure logs, weight logs, and other health tracking for medication management.
Schedule peer-to-peer insurance authorizations for clinic visits and procedures or testing; initiate and submit electronic medication prior authorizations.
Coordinate and schedule appointments before hospital discharge.
Fulfill higher-functioning duties as defined by the department.
For Workforce Health and Wellness, coordinate transitional return-to-work assignments by matching participants with available work assignments.
For Ambulatory Multispecialty, use specialized third-party software or programs, such as CHOIR for pain and Glooko for endocrinology.
For the Allergy Asthma Immunodeficiency Clinic, master-schedule providers and develop EPIC flowsheets for documenting food and environmental allergen testing.
For Gynecology, serve as a superuser for Clinitek and Trophon medical devices.
Follow Stanford Health Care’s C-I-CARE standards and support an exceptional, patient- and family-centered experience.