Patient Care Coordinator III - Dermatology Cutaneous Surg OPC - Full Time

Stanford Health Care•Redwood City, CA

7d•$35 - $39

About The Position

Stanford Health Care is hiring an experienced Advanced Patient Care Coordinator (PCC) for its Dermatology Cutaneous Surgery outpatient clinic. The role requires a thorough understanding of healthcare practices and the ability to apply theory to practice, independently carry out a broad range of responsibilities, analyze complex issues, and develop solutions. The position includes coordinating multifaceted patient care, assisting with in-clinic procedures, supporting medication management and insurance authorization workflows, and coordinating appointments before hospital discharge. The role also includes department-specific higher-functioning duties and requires adherence to Stanford Health Care’s C-I-CARE patient-centered experience principles.

Requirements

High school diploma or GED equivalent.
Completion of a medical assisting program, documented by a certificate or official transcript; or medical assistant training completed under a licensed physician or podiatrist; or medical assistant certification through a Medical Board of California-approved certifying organization.
At least four years of overall experience, including external experience.
Current American Heart Association Basic Life Support for Healthcare Providers certification.
Knowledge of and ability to apply medical terminology.
Knowledge of coding and billing regulations.
Knowledge of computer systems and software used in the functional area.
Ability to speak and write effectively at a level appropriate for the job.
Ability to solve problems and identify solutions.
Ability to demonstrate customer service skills with patients, families, and staff, including in high-volume and stressful situations.
Ability to work independently and as an integral part of the patient care team.
Ability to follow instructions and standard operating procedures.
Familiarity with and understanding of home health, practice care coordination, and clinical care skills.
Business communication skills, including clear and concise clinical reporting, appropriate grammar and syntax, and legible handwriting.
Ability to regularly learn and update clinical knowledge through classes, continuing education, and work-related training.
Ability to learn and understand population health and disease population concepts and practices, inventory methods and practices, motivation learning, and customer relationship service concepts and practices.
Commitment to Stanford Health Care’s C-I-CARE standards and patient-centered experience principles.

Responsibilities

Demonstrate proficiency in PCC II skills and serve as a model of professional development within the team.
Coordinate multifaceted patient care, including device-monitor scheduling, processing, preparation, and result tracking.
Prepare for and assist with in-clinic procedures and coordinate procedures with patients.
Monitor and report laboratory results, blood pressure logs, weight logs, and other health tracking used for medication management.
Schedule peer-to-peer insurance authorizations for clinic visits and procedures or testing; initiate and submit electronic medication prior authorizations.
Coordinate and schedule appointments before hospital discharge.
Fulfill higher-functioning duties as defined by the department.
Coordinate transitional return-to-work assignments by matching participants with available work assignments within the TRTW framework.
Use third-party software or programs in ambulatory multispecialty settings, such as CHOIR for pain and Glooko for endocrinology.
For the Allergy Asthma Immunodeficiency Clinic, master-schedule providers and develop EPIC flowsheet builds for documenting food and environmental allergen testing.
For Gynecology, serve as superuser for Clinitek and Trophon medical devices.