Patient Care Coordinator III - Dermatology Cutaneous Surg OPC - Full Time

Stanford Health Care•Redwood City, CA

6d•$35 - $39•Onsite

About The Position

Stanford Health Care is hiring an experienced Advanced Patient Care Coordinator for its Dermatology Cutaneous Surgery outpatient clinic in Redwood City. The role requires a thorough understanding of healthcare practices and the ability to apply theory in practice. The coordinator independently carries out a broad range of responsibilities, analyzes complex issues, and develops solutions. The position is onsite and is scheduled for full-time, 10-hour day shifts. The coordinator supports complex patient care coordination, in-clinic procedures, health monitoring and reporting, insurance authorizations, and appointment scheduling, including appointments arranged before hospital discharge. The role also includes department-defined higher-functioning duties. Employees are expected to follow Stanford Health Care's C-I-CARE standards and contribute to an exceptional patient and family experience.

Requirements

High school diploma or GED equivalent.
One of the following: a certificate of completion or official transcript from a medical assisting program; medical assistant training completed under a licensed physician or podiatrist; or medical assistant certification through a Medical Board of California-approved certifying organization.
At least four years of overall experience, including external experience.
Current American Heart Association Basic Life Support for Healthcare Providers certification.
Knowledge of medical terminology and the ability to apply it in job duties.
Knowledge of coding and billing regulations.
Knowledge of computer systems and software used in the functional area.
Ability to communicate effectively in speech and writing at a level appropriate for the job, including clear and concise clinical reports and legible handwriting.
Ability to solve problems and identify solutions.
Ability to demonstrate customer service skills with patients, families, and staff, including in high-volume and stressful situations.
Ability to work independently and as an integral member of the patient care team.
Ability to follow instructions and standard operating procedures.
Familiarity with and understanding of home health, practice care coordination, and clinical care skills.
Ability to regularly learn, update, and apply clinical knowledge to adapt to a changing healthcare environment.
Ability to learn and understand population health and disease-population concepts and practices, inventory methods and practices, motivation and learning, and customer relationship service concepts and practices.

Responsibilities

Demonstrate proficiency in Patient Care Coordinator II skills and serve as a model of professional development within the team.
Coordinate multifaceted patient care, including device-monitor scheduling, processing, preparation, and result tracking.
Prepare for and assist with in-clinic procedures, and coordinate procedures with patients.
Monitor and report laboratory results, blood pressure logs, weight logs, and other health tracking used for medication management.
Schedule peer-to-peer insurance authorizations for clinic visits, procedures, and testing, and initiate and submit electronic medication prior authorizations.
Coordinate and schedule appointments before hospital discharge.
Fulfill higher-functioning duties as defined by the department.
Coordinate transitional return-to-work assignments by matching participants with available work assignments.
Use specialty third-party software and programs, such as CHOIR for pain and Glooko for endocrinology.
For the Allergy Asthma Immunodeficiency Clinic, master-schedule providers and develop EPIC flowsheet builds for documenting food and environmental allergen testing.
For Gynecology, serve as a superuser for Clinitek and Trophon medical devices.