Patient Care Coordinator

AEG Vision • Lacey, WA

5d

About The Position

As a Patient Care Coordinator at AEG, you support front desk operations, patient flow, schedule optimization, and coordination across the care team. By anticipating needs, communicating clearly, and proactively managing the daily schedule, you help provide every patient with an efficient, high-quality experience. The role includes welcoming patients, customers, and vendors; handling phone and digital communications; scheduling and confirming appointments; verifying insurance and patient information; preparing charts; processing payments and supporting claims; monitoring patient flow; coordinating with clinical and optical teams; and supporting patient retention through follow-up and outreach. You also help maintain an organized, clean, patient-ready front office and perform other duties as assigned by the Practice Manager, Assistant Practice Manager, and/or Optometrist.

AEG describes itself as an organization that invests in leadership development and internal growth, values collaboration, authenticity, and continuous learning, and supports its teams in growing together. It is recognized as a Top Employer of 2026 by Flex Surveys.

Requirements

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Strong verbal and written communication skills with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Ability to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional, and welcoming manner, serving as the primary point of contact for patient interactions.
• Answer telephone calls, respond to inquiries, and manage email or digital communications in a timely and professional manner.
• Schedule patient appointments and help optimize provider schedules by managing cancellations, reschedules, and same-day fill opportunities.
• Confirm appointments and send reminders to reduce no-shows and help patients prepare for visits.
• Verify insurance eligibility and patient demographics before appointments, and accurately enter and maintain complete information in the EMR.
• Understand insurance plans and communicate coverage, benefits, and patient financial responsibility.
• Prepare patient charts and required documentation before visits to support efficient patient flow.
• Collect and document charges, co-pays, and payments in the EMR; allocate balances appropriately and support claim preparation and submission.
• Run reports and review accounts to ensure charges are billed, filed, and up to date.
• Monitor daily patient flow and provider schedules to identify bottlenecks, delays, or overlaps; communicate and adjust as needed.
• Proactively communicate with patients about wait times, delays, and next steps.
• Coordinate with clinical and optical teams to support smooth patient transitions and continuity of care.
• Support patient retention through follow-up, recall, and reactivation outreach, including annual and medically necessary appointments.
• Help maintain an organized, clean, and patient-ready front office environment.
• Perform other duties as needed and assigned by the Practice Manager, Assistant Practice Manager, and/or Optometrist.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability coverage
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED