Business Analyst Jobs

About The Position

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field, or four (4) years of equivalent work experience.
• Experience eliciting, analyzing, and documenting business processes and functional requirements.
• Ability to map current-state operational workflows and evaluate application readiness.
• Strong diagnostic skills for Tier 1 / Tier 2 support (system defect vs. user error).
• Competency gathering field data and performing operational gap analysis on live systems.
• Skill acting as a central bridge among large user bases, technical teams, and external vendors.
• Ability to translate field observations into actionable requirements for developers.
• Experience working with external vendors to triage defects and prioritize fixes.
• Ability to work across multiple concurrent projects and changing priorities.
• Strong verbal and written communication skills.
• Ability to work 100% on-site in Tallahassee, FL.
• Ability to pass a Level II background check.
• Must be legally authorized to work in the United States without sponsorship now or in the future.

Nice To Haves

• Prior experience on large-scale enterprise system modernization programs.
• Familiarity with phased rollouts and continuous deployment lifecycles.
• Knowledge of public-sector operations or offender management / correctional systems.
• Familiarity with change-management principles and field adoption.
• Working knowledge of Agile, Scrum, or Kanban.
• Hands-on experience with Jira, ServiceNow, Azure DevOps, or similar tools.
• Ability to lead project sub-teams and mentor junior staff.
• BA or support certifications (ECBA, CCBA, ITIL Foundation).

Responsibilities

• Act as liaison between the department user base, internal technical teams, and external vendors.
• Analyze operational workflows and evaluate application readiness throughout a phased rollout.
• Translate user friction and field observations into actionable functional requirements.
• Partner with business stakeholders to align platform solutions with departmental strategies.
• Serve as an active project team member across multiple concurrent projects; step into project leadership when required.
• Conduct gap analysis on production issues using field data.
• Perform Tier 1 and Tier 2 troubleshooting to isolate system defects versus user-training issues.
• Partner with vendors to triage defects and prioritize software fixes.
• Champion system adoption with field users and help minimize operational downtime.
• Provide guidance and mentorship to junior team members and field staff.