Business Transformation Analyst
About The Position
The Business Transformation Analyst leads business process improvement and change management initiatives across City First Bank. Serving as the Bank’s internal transformation resource, the analyst partners with executive leadership, department leaders, and business stakeholders to identify operational challenges, document current processes, design future-state solutions, and implement sustainable improvements. The role evaluates processes across commercial lending, deposit operations, finance, technology, and operational support teams. It establishes a consistent framework for process improvement, change management, role clarity, accountability, and operational documentation, while supporting adoption of organizational initiatives. The analyst helps leaders prepare for organizational, process, policy, and technology changes and supports employees in understanding and adopting new ways of working.
Requirements
- Bachelor’s degree in Business Administration, Management, Finance, Operations Management, Information Systems, Organizational Development, or a related field.
- At least 5 years of experience in business process improvement, business analysis, operational excellence, project management, organizational change management, consulting, or a related discipline.
- Experience facilitating cross-functional projects and working directly with leadership teams.
- Experience creating process documentation, workflow analyses, operating procedures, and process redesign initiatives.
- Strong experience conducting business process mapping and operational assessments.
- Knowledge of business process management, process mapping, business analysis, requirements management, and workflow design.
- Knowledge of change management methodologies, change impact assessments, stakeholder readiness, and adoption measurement.
- Knowledge of root-cause analysis and risk and control awareness.
- Stakeholder management and cross-functional collaboration skills.
- Knowledge of operational excellence, project performance management, and benefits realization.
- Strong analytical, problem-solving, communication, and presentation skills, including the ability to present findings and recommendations to leadership.
- Critical thinking and strategic planning capabilities, with the ability to align process improvements with business objectives.
- Proficiency with Microsoft Office Suite, including advanced Excel and PowerPoint.
- Experience with Microsoft Visio and/or Lucidchart.
- Familiarity with project management and collaboration platforms such as Asana, Jira, Monday.com, or similar.
Nice To Haves
- Experience within commercial banking, financial services, or another regulated industry.
- Previous consulting experience.
- Experience supporting enterprise-wide transformation initiatives.
- Master’s degree.
- Experience implementing organizational change frameworks and adoption strategies.
Responsibilities
- Lead current-state and future-state process assessments across business units to identify inefficiencies, risks, and improvement opportunities.
- Identify continuous improvement opportunities, evaluate potential efficiencies, and support implementation and measurement of recommended solutions.
- Facilitate process mapping, workflow analysis, and documentation to establish standardized, scalable operating procedures.
- Conduct root-cause analyses and develop recommendations to improve productivity, service delivery, and operational effectiveness.
- Partner with executive leadership and department leaders to prioritize transformation initiatives and align improvement efforts with strategic goals.
- Design and implement enterprise change management frameworks, including stakeholder engagement, communications, and adoption strategies.
- Develop and maintain process documentation, SOPs, RACI matrices, business requirements, and governance models.
- Lead cross-functional projects from discovery through implementation, ensuring alignment, accountability, and successful execution.
- Coordinate training, readiness activities, and implementation planning for organizational and technology-related changes.
- Monitor post-implementation results, stakeholder feedback, and performance metrics to drive continuous improvement.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
