Business Transformation Analyst

City First Bank of DC•Washington, DC

13h

About The Position

The Business Transformation Analyst leads business process improvement and change management initiatives across City First Bank. Serving as an internal transformation resource, the analyst partners with executive leadership, department leaders, and business stakeholders to identify operational challenges, document current-state processes, design future-state solutions, and implement sustainable improvements. The role evaluates processes across commercial lending, deposit operations, finance, technology, and operational support teams. The analyst establishes consistent approaches to process improvement, change management, role clarity, accountability, and operational documentation, while supporting adoption of organizational initiatives. The role also helps leaders prepare for organizational, process, policy, and technology changes and supports employees in understanding and adopting new ways of working.

Requirements

Bachelor's degree in Business Administration, Management, Finance, Operations Management, Information Systems, Organizational Development, or a related field.
At least 5 years of experience in business process improvement, business analysis, operational excellence, project management, organizational change management, consulting, or related disciplines.
Experience facilitating cross-functional projects and working directly with leadership teams.
Experience creating process documentation, conducting workflow analysis, developing operating procedures, and supporting process redesign initiatives.
Strong experience conducting business process mapping and operational assessments.
Knowledge of business process management, process mapping, business analysis, requirements management, and workflow design.
Knowledge of change management methodologies, change impact assessments, stakeholder readiness, and adoption measurement.
Knowledge of root-cause analysis and risk and control awareness.
Stakeholder management and cross-functional collaboration skills.
Knowledge of operational excellence, project performance management, and benefits realization.
Strong analytical, problem-solving, critical-thinking, and strategic-planning skills, including the ability to align process improvements with business objectives.
Strong business communication skills and the ability to present findings and recommendations to leadership.
Proficiency with Microsoft Office Suite, including advanced Excel and PowerPoint.
Experience with Microsoft Visio and/or Lucidchart.
Familiarity with project management and collaboration platforms such as Asana, Jira, Monday.com, or similar.

Nice To Haves

Experience in commercial banking, financial services, or another regulated industry.
Previous consulting experience.
Experience supporting enterprise-wide transformation initiatives.
Master's degree.
Experience implementing organizational change frameworks and adoption strategies.

Responsibilities

Lead current-state and future-state process assessments across business units to identify inefficiencies, risks, and improvement opportunities.
Identify opportunities for continuous process improvement, assess potential operational efficiencies, and support implementation and measurement of recommended solutions.
Facilitate process mapping, workflow analysis, and documentation to establish standardized and scalable operating procedures.
Conduct root-cause analyses and develop recommendations to improve productivity, service delivery, and operational effectiveness.
Partner with executive leadership and department leaders to prioritize transformation initiatives and align improvement efforts with strategic goals.
Design and implement enterprise change management frameworks, including stakeholder engagement, communication, and adoption strategies.
Develop and maintain process documentation, SOPs, RACI matrices, business requirements, and governance models.
Lead cross-functional projects from discovery through implementation, ensuring alignment, accountability, and successful execution.
Coordinate training, readiness activities, and implementation planning for organizational and technology-related changes.
Monitor post-implementation results, stakeholder feedback, and performance metrics to drive continuous improvement.
Perform other duties as assigned.