Business Analyst

Ascentt • Plano, TX

7d

About The Position

The Business Analyst supports the continued development and client enablement of an enterprise platform for complex business planning and delivery processes. The role works closely with product leadership, client stakeholders, development teams, and QA teams to understand business needs, translate them into product requirements, refine requirements with delivery teams, and support testing and user validation.

The analyst leads stakeholder working sessions and translates product direction, design concepts, and client needs into functional requirements, user journeys, process flows, business rules, and user stories with testable acceptance criteria. The role maintains traceability across needs, requirements, stories, testing, and feedback; collaborates with distributed development teams; partners with QA on business scenarios and test coverage; and leads UAT and application validation sessions.

The role also triages client feedback, drives findings to resolution, and provides readiness recommendations and analysis to product leadership. For AI-assisted capabilities, the analyst helps define and evaluate functional expectations, including output quality, consistency, explainability, guardrails, and human-review patterns. The role complements the dedicated QA function and is not expected to act as an AI engineer or data scientist. Experience with AI-enabled products is a differentiating capability.

Requirements

• At least 8 years of experience in Business Analysis, Product Business Analysis, Business Systems Analysis, or a comparable role supporting enterprise technology products or solutions.
• Strong experience analyzing business processes and translating complex business needs into structured functional requirements.
• Ability to rapidly develop functional understanding of complex enterprise business processes without requiring deep prior expertise in a specific business domain.
• Demonstrated experience leading substantive client or stakeholder working sessions and engaging stakeholders through questioning, analysis, and constructive challenge.
• Strong experience developing user stories and clear, testable acceptance criteria; hands-on proficiency with Jira in Agile product-development environments.
• Demonstrated experience collaborating with software development teams to refine and groom requirements, and a strong functional understanding of software development and testing lifecycles.
• Experience developing test scenarios, reviewing QA test cases, supporting functional testing, and participating in UAT.
• Ability to identify business-process gaps, edge cases, exceptions, dependencies, risks, and impacts.
• Experience working with distributed teams, including onsite and offshore development and QA teams.
• Excellent written and verbal communication skills, including workshop facilitation, presentation, and stakeholder management; ability to synthesize complex or unstructured discussions into clear decisions, requirements, and actions.
• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related discipline.

Nice To Haves

• Experience supporting the development or implementation of enterprise SaaS or configurable software products.
• Experience working simultaneously across product development and client implementation or pilot initiatives.
• Experience with AI-enabled, Generative AI, or intelligent workflow applications, including evaluating AI capabilities from a business and user perspective.
• Domain exposure to enterprise IT delivery, including portfolio/project management, IT intake and governance, vendor management, procurement, consulting, or PMO operations.
• Experience with process-modeling, journey-mapping, wireframing, or collaboration tools such as Visio, Lucidchart, Miro, Figma, or similar platforms.
• CBAP, PMI-PBA, or comparable Business Analysis certification.

Responsibilities

• Lead working sessions, requirements workshops, application walkthroughs, feedback sessions, and capability reviews with client stakeholders and subject matter experts; probe for underlying business needs, challenge assumptions, and identify gaps and edge cases.
• Translate product direction, design concepts, and client needs into functional requirements, user journeys, process flows, business rules, and user stories with clear business context and testable acceptance criteria.
• Maintain traceability from business needs through requirements, stories, testing, and client feedback.
• Collaborate with distributed onsite and offshore development teams to refine the backlog, clarify functionality during development, and preserve business intent as solutions are designed and built.
• Partner with QA to define business scenarios and expected outcomes, review test coverage beyond happy paths, and selectively validate important workflows hands-on.
• Prepare client working teams to evaluate functionality in realistic scenarios and lead UAT and application validation sessions.
• Capture, categorize, and triage client feedback, distinguishing defects, usability improvements, configuration needs, client-specific requirements, and reusable product enhancements; drive findings to resolution with named owners.
• Provide functional readiness recommendations for features and pilots, with analysis to inform product refinement, positioning, and go-to-market messaging.
• Develop functional expectations and evaluation scenarios for AI-assisted capabilities, considering output quality, consistency, explainability, guardrails, and human-review patterns.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior