ServiceNow Business Data Analyst

CACI International • Arlington, VA

6d • $103,800 - $218,100

About The Position

CACI is seeking a ServiceNow Business Analyst with strong data analysis skills to support a large federal IT modernization initiative. The role bridges business process understanding, ServiceNow configuration, and data-driven insight to help agencies optimize workflows, reporting, and performance outcomes. The analyst translates mission requirements into actionable user stories, supports data governance and reporting needs, and collaborates across functional teams to deliver value through the ServiceNow platform.

Requirements

• Ability to obtain EOD.
• Bachelor’s degree in Information Systems, Business Administration, Data Analytics, or a related field.
• 10+ years of experience in business analysis or systems analysis, including 3+ years supporting ServiceNow implementations.
• Demonstrated understanding of ITIL and ITSM processes and how they map to ServiceNow modules.
• Experience working with ServiceNow Reporting, Performance Analytics, and CMDB data structures.
• Proficiency in data analysis, visualization, and query tools such as Excel, Power BI, or SQL.
• Excellent communication, documentation, and stakeholder-engagement skills within federal environments.
• Strong analytical mindset and ability to interpret and communicate technical data insights to non-technical audiences.

Nice To Haves

• ServiceNow Certified System Administrator (CSA) or Certified Business Analyst (CBA).
• Experience with ServiceNow ITAM, ITOM, or HRSD modules.
• Working knowledge of Agile or SAFe frameworks and Jira or Azure DevOps.
• Familiarity with federal data standards, Section 508 compliance, and FISMA/FedRAMP environments.

Responsibilities

• Serve as the primary liaison between business stakeholders and the ServiceNow development team to define, document, and validate requirements.
• Elicit and refine functional and technical requirements for new ServiceNow modules, enhancements, and integrations.
• Analyze, model, and map business processes to ServiceNow workflows to improve automation and efficiency.
• Support the design of dashboards, KPIs, and performance analytics for executive and operational reporting.
• Perform data validation, cleansing, and transformation activities to ensure accuracy and integrity of ServiceNow data.
• Assist with testing, UAT coordination, and change-management documentation.
• Develop user stories, acceptance criteria, and test scripts within Agile or SAFe frameworks.
• Support compliance with federal data governance, security, and accessibility standards.
• Provide ongoing support for process optimization, training, and knowledge transfer.

Benefits

• Flexible time off benefit.
• Learning resources and learning and development opportunities.
• Healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior