ServiceNow Technical Business Analyst

HII's Mission Technologies division•Springfield, VA

10d•$90,418 - $170,000

About The Position

HII Mission Technologies is seeking an experienced ServiceNow Technical Business Analyst to bridge business needs and IT capabilities by configuring, supporting, and optimizing the ServiceNow platform. The role translates business requirements into technical user stories, manages workflow design, performs system administration, and supports ITSM operations. This is a pipeline requisition intended to collect interest for future opportunities; there may not be an active opening at this time. The position leads solution design and requirement decomposition, translating mission and business needs into technically sound ServiceNow designs involving data models, workflows, and integrations. It facilitates working sessions with stakeholders and engineers; creates implementation-ready design artifacts; promotes out-of-the-box solutions where practical; collaborates with developers and architects on backlog and platform standards; and supports testing and validation. The position requires an active TS/SCI clearance at hire, with the ability to obtain a polygraph. Security+ certification must be obtained within three months of hire. The stated salary range is $90,418–$170,000, with separate level ranges also provided in the posting. HII describes this role as part of its Warfare Systems business group within Mission Technologies.

Requirements

At least 5 years of experience as a Business Analyst, including at least 3 years supporting ServiceNow implementations.
Experience translating business requirements into technical stories and acceptance criteria.
Experience facilitating requirements-gathering sessions with stakeholders.
Experience documenting user stories, functional requirements, process flows, and acceptance criteria.
Experience working with Agile/Scrum delivery teams.
TS/SCI clearance required at time of hire, with the ability to obtain a polygraph.
Security+ certification must be obtained within 3 months of hire.
Level 3 qualification: 6 years of relevant experience with a bachelor’s degree in a related field; 4 years with a master’s degree in a related field; or a high school diploma or equivalent and 10 years of relevant experience.
Level 4 qualification: 10 years of relevant experience with a bachelor’s degree in a related field; 8 years with a master’s degree in a related field; or a high school diploma or equivalent and 14 years of relevant experience.

Nice To Haves

ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM).
ITIL Foundation (V3 or V4).
Certified Scrum Master.
ServiceNow Certified System Administrator (CSA).
Experience supporting ServiceNow ITSM implementations.
Experience in federal or regulated environments.
Experience with platform governance and backlog management.
Experience with user acceptance testing (UAT) and release validation.
Familiarity with CMDB, Incident, Change, and Request Management processes.

Responsibilities

Lead solution design and decompose requirements, translating mission and business needs into ServiceNow designs covering data models, workflows, and integrations.
Facilitate deep-dive working sessions with stakeholders and engineers to define processes, validate assumptions, and align on scalable platform solutions.
Produce implementation-ready design artifacts, including user stories, acceptance criteria, data mappings, and workflow diagrams.
Drive out-of-the-box-first design decisions, weighing configuration and customization with maintainability and upgradeability in mind.
Work with developers and architects to refine the backlog, resolve technical ambiguities, and align solutions with platform standards, including CMDB/CSDM, security, and governance.
Support testing and validation to ensure solutions meet functional, technical, and data-integrity requirements.
Translate business requirements into technical stories and acceptance criteria.
Facilitate stakeholder requirements-gathering sessions and document user stories, functional requirements, process flows, and acceptance criteria.
Support and optimize the ServiceNow platform, including workflow design, system administration, and ITSM operations.

Benefits

Medical, dental, and vision plan choices.
Wellness resources.
Employee assistance programs.
Savings Plan Options (401(k)).
Financial planning tools.
Life insurance.
Employee discounts.
Paid holidays and paid time off.
Tuition reimbursement.
Early childhood and post-secondary education scholarships.
Competitive benefits and educational and training programs for career growth.
Bonus or other non-recurrent compensation may occasionally be offered for qualified positions, if applicable.