ServiceNow Business Analyst (HRSD)
About The Position
Accenture Federal Services is seeking a ServiceNow Business Analyst to perform business analysis for ServiceNow implementations supporting the Hadlock contract. The role applies structured analysis and modern process-improvement techniques to requirements development, process optimization, and user adoption, working closely with functional and technical stakeholders. The analyst takes increasing responsibility for requirements definition, stakeholder engagement, and solution validation within Agile delivery models. The position is based in the Northern Virginia area and requires onsite presence at the contractor facility 4 to 5 days per week. An active TS/SCI clearance is required, and the candidate must be willing to obtain a polygraph. The stated base pay range for the listed jurisdictions is $86,400–$176,200 USD. Accenture Federal Services offers a variety of benefits; details are available through the company benefits information.
Requirements
- At least 4 years of business analysis experience.
- Hands-on experience with ServiceNow requirements definition and process analysis.
- Active TS/SCI security clearance.
- Willingness to obtain a polygraph.
- Must be able to work onsite at the contractor facility in the Northern Virginia area 4 to 5 days per week.
- Applicants must have US work authorization that does not now or in the future require visa sponsorship.
Nice To Haves
- Federal experience is preferred.
- ITIL Foundation certification.
- ServiceNow CSA certification.
- CBAP certification.
- PMI PBA certification.
- Business analysis certifications.
Responsibilities
- Conduct requirements-gathering sessions with stakeholders and document business needs and process requirements.
- Develop user stories with clear acceptance criteria to support Agile development sprints.
- Create process documentation, including process flows, use cases, and functional specifications.
- Perform gap analysis comparing current-state processes with desired future-state capabilities.
- Facilitate workshops and working sessions with business users and technical teams.
- Understand requirements and apply industry best practices and ServiceNow knowledge to design solutions that support business processes and meet or exceed functional requirements.
- Support user acceptance testing, including test-case development, execution coordination, and defect validation.
- Document business rules, workflow logic, and configuration requirements for technical implementation.
- Collaborate with ServiceNow developers to ensure requirements are accurately translated into technical solutions.
- Participate in Agile ceremonies, including sprint planning, backlog refinement, and retrospectives.
- Conduct solution demonstrations and validation sessions with stakeholders.
- Maintain requirements traceability matrices to track requirements through implementation.
- Support change-management activities, including training-material development and user communication.
Benefits
- The company offers a wide variety of benefits; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
