Manager, Functional Transformation - ServiceNow HRSD
About The Position
As a Manager on Deloitte’s ServiceNow HRSD team, you will lead the design and implementation of ServiceNow HRSD solutions using Deloitte’s agile deployment methodology. You will work with functional and technical teams on requirements gathering, sprint design, and solution planning, and develop implementation plans that address milestones, scope, budget, and high-level solution architecture. You will create user journeys and user stories for Employee Service Portal, Knowledge Management, and Case Management capabilities. You will oversee delivery activities such as workshops, testing, defect resolution, and deployment support, while coordinating cross-functional stakeholders, monitoring workstream progress, and identifying and mitigating delivery risks. The Human Capital practice helps organizations address workforce issues and align talent strategies with business goals. The HR Strategy & Technology Offering develops HR strategies and implements HR technologies to improve workforce experience and HR effectiveness. The ServiceNow HRSD team delivers solutions intended to improve HR practices, efficiency, cost savings, competitive advantage, and employee experience. The role requires travel of 0–50% on average, depending on the work, clients, and industries served. Recruiting for this role ends on 11/13/2026.
Requirements
- Bachelor’s degree or equivalent experience.
- 6+ years of experience implementing or optimizing ServiceNow solutions.
- 2+ years of experience delivering and implementing at least one ServiceNow HRSD core module.
- Ability to travel 0–50% on average, based on the work, clients, and industries/sectors served.
- Ability to work independently and collaboratively as part of a team.
- Effective written and verbal communication skills.
- Meticulous attention to detail and quality of work product.
- Ability to build and sustain professional relationships.
- Ability to lead projects or workstreams.
- Ability to manage and prioritize multiple tasks in a fast-paced, dynamic environment.
- Strong interpersonal skills and professional demeanor.
- Ability to meet deadlines.
- Ability to mentor and provide clear guidance to others.
Nice To Haves
- Project management experience.
- Big 4 consulting experience.
- Experience designing or implementing an HR shared service center, including supporting SSC design or launch for 1,000+ employees and/or multiple regions, and defining service catalog, tiering (L0–L3), and SLAs/XLAs.
- Experience developing ServiceNow implementation plans, including detailed plans or work breakdowns for 2+ releases covering design, build, test, cutover, and hypercare, with UAT and integration milestones.
- Experience delivering at least one end-to-end HR Service Delivery (HRSD) implementation covering Case and Knowledge Management, Employee Center/Portal, HR Catalog/Workflows, and go-live stabilization.
Responsibilities
- Lead the design and implementation of ServiceNow HRSD solutions using Deloitte’s agile deployment methodology.
- Collaborate with functional and technical teams on requirements gathering, sprint design sessions, and solution planning for ServiceNow HRSD applications.
- Develop HRSD implementation plans covering milestones, scope, budget, and high-level solution architecture.
- Create user journeys and user stories for Employee Service Portal, Knowledge Management, and Case Management capabilities.
- Oversee solution delivery activities, including workshops, testing, defect resolution, and deployment support.
- Manage project workstreams by coordinating cross-functional stakeholders, tracking progress against timelines, and identifying and mitigating delivery risks early.
Benefits
- Employees are offered a broad range of benefits; specific benefits are not detailed in the posting.
- Eligible employees may participate in a discretionary annual incentive program, subject to program rules and applicable factors.
- Professional development opportunities, including on-the-job learning, formal development programs, leadership opportunities, and mentorship.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
