ServiceNow Business Analyst

Arrow • Denver, CO

3d • Hybrid

About The Position

The ServiceNow Business Analyst is a key member of the ServiceNow Team, supporting the ServiceNow platform and associated processes while helping ensure the platform meets evolving business needs. The role develops an understanding of stakeholder requirements and translates them into effective ServiceNow solutions aligned with organizational goals. Working with development resources, business partners, and subject matter experts, the analyst designs solutions, documents requirements, coordinates testing, and validates development outcomes. The analyst also identifies opportunities to improve workflows, operational efficiency, and the user experience within the ServiceNow environment.

The position is hybrid at the Panorama Arrow Building in Denver, Colorado. Tuesday, Wednesday, and Thursday are required office days; Monday and Friday are work-from-home days.

Requirements

• At least 5 years of experience eliciting requirements and designing business processes.
• Typically, 5–7 years of related experience with a four-year degree, or 3 years of related experience with an advanced degree, or equivalent work experience.
• Experience designing and supporting ServiceNow ITSM, including Incident, Change, Service Catalog, Knowledge, Problem, and Service Portal.
• Experience designing and supporting ServiceNow ITOM, including Discovery, Event, and Service Mapping.
• Experience building workflows with Visio and incorporating automation.
• Understanding of Agile software development practices.
• Excellent verbal and written communication skills, including presentation skills.
• ITIL and Agile experience required.
• ITIL v3 certification or other ServiceNow certifications.

Nice To Haves

• Experience with Blue Works Live.

Responsibilities

• Partner with technology and business stakeholders to define, analyze, and document requirements for new ServiceNow processes and improvements to existing processes.
• Work with the ServiceNow development team to select effective solutions for defined requirements.
• Translate business requirements into user stories for the development team.
• Serve as Scrum Master as needed, supporting user story creation and sprint planning and overseeing development team tasks.
• Build and implement test scripts and plans to support development efforts, and coordinate user acceptance testing.
• Develop procedures, manuals, and other documentation for systems based on gathered requirements.
• Act as a resource for colleagues with less experience.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with matching contributions.
• Short-term and long-term disability insurance.
• Health Savings Account (HSA) and Health Reimbursement Account (HRA) options.
• Paid time off, including sick leave, holidays, and vacation.
• Tuition reimbursement.
• Growth opportunities.
• Discounted RTD passes.
• On-site café with catering option.
• 24/7/365 on-site gym and lockers, free for employee use.
• Bike racks.
• Competitive financial compensation, including various compensation plans and a benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level