ServiceNow Business Analyst
LIGHTFEATHER IO LLC•Alexandria, VA
•$110,000 - $130,000•Remote
About The Position
LightFeather is seeking a Senior ServiceNow Business Analyst to lead requirements gathering and process design for federal agency clients. The role serves as a bridge between federal business stakeholders and technical development teams, translating mission requirements into scalable ServiceNow solutions while ensuring compliance with federal standards and maintaining high-quality backlog data. This is a full-time, fully remote position aligned with EST hours. U.S. citizenship is required, and the employee must be able to obtain and maintain a Secret-level security clearance.
Requirements
- U.S. citizenship.
- Ability to obtain and maintain a Secret-level security clearance.
- Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
- At least 5 years of experience as a Business Analyst, including at least 3 years dedicated to the ServiceNow platform.
- Experience in federal contracting, such as DoD, DHS, or civilian agencies.
- Experience working in an Agile/Scrum environment.
- Deep knowledge of ServiceNow ITSM and at least one other major workflow, such as ITOM, HRSD, SPM, ITAM, or custom applications.
- Strong experience with Jira, ServiceNow Agile, or Azure DevOps for backlog management.
- Proficiency with Visio, LucidChart, or similar process-mapping tools.
- ServiceNow Certified System Administrator (CSA) certification; required.
Nice To Haves
- ITIL v4 Foundation certification or higher.
- Project Management Professional (PMP) certification or Agile certifications such as CSM or SAFe PO/PM.
Responsibilities
- Lead client workshops and focus groups to elicit, analyze, and document business requirements aligned with agency mission goals.
- Translate high-level business needs into user stories, acceptance criteria, and functional specifications within Agile/Scrum frameworks.
- Conduct gap analyses comparing legacy processes with ServiceNow out-of-the-box functionality.
- Collaborate with the Agile Coach to design, document, and distribute Agile processes and standard operating procedures for ServiceNow delivery teams.
- Review user stories and requirements for accuracy, completeness, and clarity; ensure stories meet the team's Definition of Ready before sprint planning.
- Guide and mentor junior developers and analysts on business context, federal domain constraints, and ServiceNow best practices.
- Conduct peer reviews of functional designs and test scripts to maintain quality standards.
- Develop process maps, workflows, and data models to visualize end-to-end service delivery.
- Advise government stakeholders on ServiceNow best practices and avoiding excessive customization and technical debt.
- Collaborate with System Architects to ensure functional designs are technically feasible.
- Ensure solution designs comply with federal IT standards, including Section 508 accessibility requirements and FISMA/NIST security controls.
- Develop and execute User Acceptance Testing plans, prepare test scripts, and coordinate testing sessions with government personnel.
- Create federal-grade deliverables, including standard operating procedures, user guides, and training decks.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
