ServiceNow Technical Business Analyst

HII • Springfield, MO

9d

About The Position

HII Mission Technologies is seeking an experienced ServiceNow Technical Business Analyst to bridge business needs and IT capabilities by configuring, supporting, and optimizing the ServiceNow platform. The role translates business requirements into technical user stories, manages workflow design, performs system administration, and supports ITSM operations. This is a pipeline requisition for future opportunities; there may not be an active opening at this time.

The position leads solution design and requirement decomposition, turns mission and business needs into technically sound ServiceNow designs, and works with stakeholders, engineers, developers, and architects to deliver scalable solutions aligned with platform standards. It produces implementation-ready design artifacts, favors out-of-the-box approaches where practical, and supports testing and validation.

The posting lists Level 3 and Level 4 salary ranges. HII considers factors including role function, education or training, work experience, and skills when extending an offer. A TS/SCI clearance is required at hire, with the ability to obtain a polygraph.

Requirements

• At least 5 years of experience as a Business Analyst, including at least 3 years supporting ServiceNow implementations.
• Experience translating business requirements into technical stories and acceptance criteria.
• Experience facilitating requirements-gathering sessions with stakeholders.
• Experience documenting user stories, functional requirements, process flows, and acceptance criteria.
• Experience working on or with Agile/Scrum delivery teams.
• Security+ certification must be obtained within 3 months of hire.
• TS/SCI clearance required at time of hire, with the ability to obtain a polygraph.
• Level 3 minimum qualifications: 6 years of relevant experience with a bachelor’s degree in a related field; 4 years with a related master’s degree; or a high school diploma or equivalent and 10 years of relevant experience.
• Level 4 minimum qualifications: 10 years of relevant experience with a bachelor’s degree in a related field; 8 years with a related master’s degree; or a high school diploma or equivalent and 14 years of relevant experience.

Nice To Haves

• ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM).
• ITIL Foundation certification (V3 or V4).
• Certified Scrum Master certification.
• ServiceNow Certified System Administrator (CSA).
• Experience supporting ServiceNow ITSM implementations.
• Experience in federal or regulated environments.
• Experience with platform governance and backlog management.
• Experience with user acceptance testing (UAT) and release validation.
• Familiarity with CMDB, Incident, Change, and Request Management processes.

Responsibilities

• Lead solution design and requirement decomposition, translating mission and business needs into technically sound ServiceNow designs, including data models, workflows, and integrations.
• Facilitate deep-dive working sessions with stakeholders and engineers to define processes, validate assumptions, and align on scalable platform solutions.
• Produce implementation-ready design artifacts, including user stories, acceptance criteria, data mappings, and workflow diagrams.
• Drive out-of-the-box-first design decisions, evaluating configuration-versus-customization tradeoffs with a focus on maintainability and upgradeability.
• Partner with developers and architects to refine the backlog, resolve technical ambiguities, and ensure alignment with platform standards, including CMDB/CSDM, security, and governance.
• Support testing and validation to ensure delivered solutions meet functional, technical, and data integrity requirements.
• Configure, support, and optimize the ServiceNow platform; manage workflow design and perform system administration such as UI policies and business rules.
• Translate business requirements into technical stories and acceptance criteria, facilitate requirements-gathering sessions, and document user stories, functional requirements, and process flows.

Benefits

• Medical, dental, and vision plan choices.
• Wellness resources.
• Employee assistance programs.
• Savings Plan Options (401(k)).
• Financial planning tools.
• Life insurance.
• Employee discounts.
• Paid holidays and paid time off.
• Tuition reimbursement.
• Early childhood and post-secondary education scholarships.
• Competitive benefits and educational and training programs for continual career growth.
• Bonus or other non-recurrent compensation may occasionally be offered for qualified positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level