Business Support Analyst Senior

USAA•San Antonio, TX

2d•$85,040 - $162,550•Onsite

About The Position

The Business Support Analyst Senior supports business planning and operational optimization by analyzing complex business data, information, metrics, and processes. The role identifies opportunities and solutions, supports key business functions, and provides recommendations to meet current and future strategic objectives. This position is based in San Antonio, Texas, and requires working in the office four days per week. Relocation assistance is not available. The role supports business operations, process and application changes, reporting and controls, risk management, and compliance. USAA does not provide visa sponsorship for this role.

Requirements

Bachelor's degree, or four years of relevant education and/or experience.
Six years of experience in end-to-end analysis and/or operations, including requirements gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis in support of business planning and operational optimization.
Advanced knowledge of systems coordination, process/product review initiatives, and development of management information requirements for related business functions.
Knowledge of business operations and systems/business requirements processes.
Experience facilitating collaboration toward a common understanding of business requirements and driving standard enterprise-wide business processes.
Knowledge of business analysis tools such as MS Visio, MS Excel, Tableau, and SQL.
Two years of Life Company Data Science knowledge.

Nice To Haves

US military experience gained through military service or as a military spouse/domestic partner.

Responsibilities

Develop and maintain an understanding of complex business functions, with in-depth knowledge of specific areas and related activities.
Provide expertise in developing business goals and objectives that use distribution channels and data effectively and simplify processes.
Provide operational support for complex processes and help business operations and management identify solutions for current and future needs.
Validate information and coordinate with other departments, presenting documented findings, alternatives, and recommended actions.
Participate in planning, research, analysis, development, and implementation of new or modified applications and processes.
Maintain broad system knowledge, stay current on system enhancements, identify training needs, and implement training plans.
Maintain broad business knowledge, stay current on strategies and initiatives, and identify opportunities for support and enablement.
Assist with documenting new and revised departmental procedures.
Gather information about complex processes, analyze data and trends, identify root causes, and develop work products.
Serve as a resource to team members on routine escalated issues.
Review and analyze reports and recommend improvements to metrics and reporting controls.
Develop and analyze ad hoc reports for management and regulatory agencies as needed.
Contribute to policies, standards, risk management, and controls related to relevant processes.
Ensure business risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.