Business Support Analyst Senior

USAA•San Antonio, TX

1d•Hybrid

About The Position

The Business Support Analyst supports the business by analyzing and evaluating complex business data, information, metrics, and processes to identify opportunities and solutions for business-plan development and operational optimization. The role supports key functions and recommends actions to address current and future business strategy needs and objectives. It is based in San Antonio, Texas, with a flexible work environment requiring four days per week in the office. Relocation assistance is not available. The analyst develops broad knowledge of business functions and systems, supports complex operational processes, and collaborates with other departments to validate information and present findings, alternatives, and recommendations. The position also contributes to planning and implementing application and process changes, maintains departmental procedures and reporting, supports risk and compliance controls, and serves as a resource for routine escalated issues. USAA offers comprehensive medical, dental, and vision plans; 401(k); pension; life insurance; parental benefits; adoption assistance; paid time off and holidays; paid volunteer hours; wellness programs; career-path planning; and continuing education. The salary range is $85,040–$162,550, with actual pay varying by location, experience, and market data. Employees may be eligible for performance-based incentives. USAA does not provide visa sponsorship for this role.

Requirements

Bachelor's degree, or four years of relevant education and/or experience.
Six years of end-to-end analysis and/or operations experience, including requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future-state analysis in support of business planning and operational optimization.
Advanced knowledge of systems coordination, process/product review initiatives, and developing management information requirements for related business functions.
Knowledge of business operations and systems/business requirements processes.
Experience facilitating collaboration toward a common understanding of business requirements and driving standard enterprise-wide business processes.
Knowledge of business analysis tools such as MS Visio, MS Excel, Tableau, and SQL.
Two years of Life Company Data Science knowledge.
US military experience gained through military service or as a military spouse/domestic partner.

Responsibilities

Develop and maintain an understanding of complex business functions, including in-depth knowledge of specific areas and related activities.
Provide expertise in developing business goals and objectives that leverage distribution channels and data while simplifying processes.
Provide operational support for complex processes and help identify solutions to current and future business needs.
Validate information and coordinate with other departments, presenting documented findings, alternatives, and recommended actions.
Participate in planning, research, analysis, development, and implementation of new or modified applications and processes.
Maintain broad system knowledge, stay current on system enhancements, identify training needs, and implement plans.
Maintain broad business knowledge, stay current on business strategies and initiatives, and identify opportunities to support them.
Assist with documenting new and revised departmental procedures.
Gather information about complex processes, analyze data and trends, identify root causes, and develop work products.
Serve as a resource to team members on routine escalated issues.
Review and analyze reports and recommend improvements to matrix and reporting controls.
Develop and analyze ad-hoc reports for management and regulatory agencies as needed.
Contribute to policies, standards, risk management, and controls related to relevant processes.
Ensure business risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.