Senior Business Analyst

ZipStaff•Augusta, ME

7d•Remote

About The Position

ZipStaff is seeking an experienced Senior Business Analyst to support the lifecycle of the CCWIS and CCMS projects within a major state government organization. The role reports directly to the Project Manager and partners closely with IT support teams. It focuses on detailed requirements analysis, process documentation, future-state business process modeling, and driving user acceptance testing for critical human services systems. Candidates with state or federal government experience may be familiar with the domain and stakeholder landscape.

Requirements

At least 5 years of experience as a Business Analyst or in a similar role supporting requirements analysis and process documentation on complex projects.
Proven experience conducting facilitated workshops for requirements analysis.
Hands-on experience creating workflows using formal notation such as BPMN.
Knowledge of formal requirements-gathering methodologies.
Experience developing Business Requirements, Functional Requirements, User requirements, non-functional requirements, Report Specifications, and Requirements Traceability Matrices.
Strong organization and writing skills.
Experience developing graphic representations of complex business processes.
Ability to work independently and self-direct while managing time efficiently.
Advanced customer-facing skills, including excellent communication with all levels of business and IT staff.
Ability to work remotely.

Nice To Haves

Experience supporting government, public sector, or human services systems, such as CCWIS or similar.
Prior work on large-scale system modernization or replacement projects.
Background developing future-state process models and driving UAT in regulated environments.
Experience in state or federal government environments.

Responsibilities

Collaborate with the Project Manager to build a path to success and define risk mitigation strategies when risks arise.
Develop future-state business process models to address roadblocks, challenges, and opportunities.
Develop clear and concise functional and technical requirements for solution planning.
Manage and participate in user acceptance testing to verify the functionality and completeness of system changes.
Conduct facilitated workshops for requirements analysis.
Create workflows using formal notation such as Business Process Modeling Notation (BPMN).
Develop Business Requirements, Functional Requirements, User (stakeholder) requirements, Quality-of-Service (non-functional) requirements, Report Specifications, and Requirements Traceability Matrices.
Partner with IT support teams to define requirements that inform project goals.
Create graphic representations of complex business processes.
Communicate effectively with all levels of business and IT staff.