Senior Business Analyst

Ciklum • United States,

3d

About The Position

Ciklum is seeking a full-time Senior Business Analyst to join a cross-functional development team in the US. The role supports a program consolidating multiple payment gateways into one target gateway platform. It requires deep US payments expertise and hands-on experience with TSYS card-acquiring platforms. The analyst will work with business stakeholders, solution architects, data engineers, development, migration, and QA teams, managing requirements at the program level and contributing throughout the SDLC. Experience with payment-platform migrations and working in a SAFe environment is preferred.

The position focuses on gateway technical processing, processor integrations, and downstream systems rather than card products and end-to-end customer payments. The analyst will elicit and document requirements, create materials for technical teams, analyze data and migration scenarios, support testing and releases, and coordinate requirements across program streams. The role also involves planning and facilitating SAFe ceremonies, maintaining traceability, investigating production issues, and working with payment networks and industry standards.

Requirements

• Deep and broad knowledge of the US payments landscape and a payment processor background.
• Strong knowledge of TSYS acquiring platforms such as Saratoga, Sierra, and Summit, as well as TSYS BETs and TSYS PPM.
• Knowledge of TSYS EIS 1080 (Authorization) and EIS 1081 (Settlement & Clearing).
• Understanding of card scheme rules and transactions such as tipping, surcharges, split billing, and DCC/FX at POS; familiarity with terminal vendor protocols such as Verifone and Ingenico.
• Understanding of card authorization, clearing, settlement, chargebacks, and reconciliation.
• Experience with tokenization and digital wallets such as Apple Pay and Google Pay.
• Experience working with Visa/Mastercard mandates and compliance changes.
• Experience with payment fraud, risk, or regulatory initiatives.
• Strong experience with data mapping and migration of complex platforms.
• SQL knowledge for data validation and analysis.
• At least 7 years of experience as a Business Analyst or Business Systems Analyst.
• Deep expertise in the US payments domain, including regulatory compliance such as ACH and PCI.
• Hands-on experience with TSYS card-acquiring platforms.
• Technical background in SQL, APIs, system integrations, data flows, data analysis, and mapping.
• Basic understanding of architecture principles.
• Experience eliciting and documenting requirements and creating BRDs, FRDs, user stories, acceptance criteria, process flows, and data flows at the appropriate technical level.
• Experience with UAT, integration testing, defect management, and release support.
• Proven experience leveraging AI throughout SDLC and BA/SA workflows, and ability to adapt quickly to a wide variety of AI tools.
• Experience working in Agile/Scrum/SAFe environments.
• Strong analytical, problem-solving, stakeholder-management, and communication skills.
• Experience with Jira, Confluence, and Azure DevOps.
• Ability to maintain at least six hours of daily working-hour overlap with North American business hours, approximately 09:00–17:00 across US Eastern to Pacific time zones.

Nice To Haves

• Hands-on experience with payment-platform migrations.
• Experience working at the program level in a SAFe environment.

Responsibilities

• Elicit, analyze, and document business, functional, non-functional, and transition requirements through stakeholder discussions, workshops, and reverse engineering.
• Create and maintain BRDs, FRDs, user stories, acceptance criteria, use cases, and data process flows.
• Create documentation for Solution Architecture, Development, Data, and Migration teams.
• Work with Product Owners, Solution Architects, Developers, Data and Migration Engineers, QA, and business teams throughout the SDLC.
• Provide functional expertise across the US payments landscape, focusing on gateway technical processing.
• Provide expertise with TSYS and card-processing platforms, processor integrations, and downstream systems.
• Analyze change requests, perform impact analysis, and identify and manage dependencies across streams.
• Manage requirements at the program level.
• Conduct data analysis, data mapping, and scenario planning for the migration.
• Support migration and UAT planning, test case reviews, defect triage, and production releases.
• Collaborate with QA teams to ensure requirements are covered in functional and integration testing.
• Define and document non-functional requirements with Solution Architects and the QA team.
• Work with APIs, data flows, interfaces, and system integrations to translate business requirements into technical specifications.
• Plan and drive SAFe ceremonies, including backlog refinement, PI and sprint planning, daily stand-ups, demos, and retrospectives.
• Maintain requirements traceability from business requirements through development, testing, and migration completion.
• Support investigation and resolution of production issues and business queries.
• Work with payment networks and industry standards, including Visa, Mastercard, and relevant regulatory and compliance requirements.

Benefits

• Healthcare according to the Company’s Benefit Plans.
• Basic Life Insurance according to the Company’s Benefit Plans.
• Short- and long-term disability insurance according to the Company’s Benefit Plans.
• Internal events including meetups, conferences, and workshops.
• Udemy access, language courses, and company-paid certifications.
• Opportunities for internal mobility and exposure to diverse domains.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed