Senior Business Analyst
Sentara Health•Virginia Beach, VA
•$97,157 - $142,584•Onsite
About The Position
The Senior Business Analyst supports Sales Operations by identifying opportunities to improve business processes, analyzing system and reporting needs, and serving as a liaison between business stakeholders and IT. This role is responsible for gathering requirements, troubleshooting issues, coordinating testing activities, and developing reports and dashboards that support operational and strategic decision-making.
Requirements
- 5+ years of experience in business analysis, business systems support, or related roles.
- Experience supporting Salesforce users and business processes.
- Strong analytical, problem-solving, and requirements-gathering skills.
- Experience creating reports and dashboards.
- Excellent communication and stakeholder management skills.
Nice To Haves
- Salesforce Administrator Certification preferred.
Responsibilities
- Partner with Sales and business stakeholders to identify process improvement opportunities and recommend solutions.
- Gather, document, and communicate business requirements for system enhancements and issue resolution.
- Investigate and troubleshoot Salesforce-related business process and data issues.
- Coordinate and perform User Acceptance Testing (UAT) for system changes and enhancements.
- Create, maintain, and analyze reports and dashboards to support business operations and performance tracking.
- Monitor data quality and identify opportunities to improve reporting accuracy and efficiency.
- Serve as the primary liaison between business stakeholders and IT teams.
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Pet Insurance
- Legal Resources Plan
- Annual discretionary bonus if established system and employee eligibility criteria is met.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
