Brand Ambassador Jobs

About The Position

Requirements

• Three to five years of relevant experience working in an activities department.
• Bachelor’s degree from an accredited four-year college or university, or an equivalent combination of education and relevant experience.
• Demonstrates strong interpersonal and communication skills, with the ability to comfortably engage with guests, owners, and Team Members in group settings and live event environments.
• Brings a high level of creativity and innovation to the design and delivery of recreation programs, themed activities, and special events.
• Comfortable serving as a visible leader and brand ambassador for resort activities, including hosting, facilitating, or speaking at events as needed.
• Exhibits a guest focused, relationship driven approach, creating welcoming and engaging experiences for diverse audiences.
• Proven ability to conceptualize, adapt, and execute programming based on seasonality, guest preferences, weather conditions, and operational needs.
• Collaborative leadership style with the ability to motivate teams, encourage participation, and foster a positive, energetic environment.
• Proven ability to lead, motivate, and manage a diverse team.
• Excellent organizational, communication, and interpersonal skills.
• Proficiency in Microsoft Office applications, including tools used for scheduling, communication, and reporting.
• Ability to lift, carry, and move items weighing up to 50 pounds.
• Availability to work weekends, holidays, and flexible schedules as required by resort operations.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Responsibilities

• Design, implement, and oversee creative programs and themed special events that enhance guest experience.
• Plan and execute events and celebrations for owners, guests, and Team Members, including holiday, VIP, and seasonal programming.
• Direct and enforce departmental policies and procedures to ensure safety, quality, and brand consistency.
• Lead, hire, train, coach, and develop the team while maintaining appropriate staffing levels in a fast paced, seasonal resort environment.
• Develop detailed and comprehensive plans aligned with resort goals and guest satisfaction objectives.
• Communicate effectively with guests, owners, vendors, and internal departments, using tact and professionalism to resolve concerns and elevate service.
• Conduct daily stand-up meetings and lead monthly team meetings; attend additional staff meetings as needed.
• Prepare incident and accident reports and remain current on all emergency response and safety protocols.
• Create Team Member schedules and monitor attendance, adjusting staffing as needed based on resort occupancy and seasonal demand.
• Coordinate with Westgate approved vendors to secure products, entertainment, and services for activities and special events.
• Maintain records for equipment repairs, manage inventory, and ensure all recreational equipment meets safety and operational standards.
• Collaborate with resort leadership and marketing teams to promote special events and important resort information.
• Monitor weather, terrain, and environmental conditions and proactively shut down or modify activities when safety concerns arise.
• Design, order, and distribute marketing materials for resort programming, VIP events, and Team Member activities.
• Serve as a host, emcee, or speaker at resort events and functions when called upon.
• Perform additional duties as assigned by leadership to support overall resort operations.

Benefits

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact
• Highly Discounted Epic Locals Ski Pass, While Supplies Last
• FREE Ski, Snowboard and Mountain Bike Equipment Rentals
• FREE Garage Parking
• $2.00 in Meals in Team Member Breakroom