Personal Banker Associate I
Fifth Third Bank • Smyrna, GA7d
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Personal Banker Associate I - Smyrna Cobb Parkway (Smyrna, GA)
Fifth Third Bank•Smyrna, GA
About The Position
Selected candidates are intended to become a Retail Personal Banker I after completing a 4–8 week onboarding and education program, including rotations in operations and Sales & Service and a concluding certification. The Financial Center role uses a consultative sales process to identify and meet customers’ and prospects’ financial needs, acquire new households, and deepen existing relationships through activities such as lobby leadership, tele-consulting, and outside sales. The position also processes teller transactions and works as part of the platform staff. The role is accountable for managing risk, following policies and procedures, and supporting positive customer and colleague experiences. It requires developing customer profiles, recommending retail consumer and small-business products and services, generating referrals, meeting customer experience and production goals, and supporting the Financial Center’s operations. The position requires S.A.F.E. Act registration through the Nationwide Mortgage Licensing System at the time of employment. The work takes place in a normal office environment and involves extended viewing of computer screens. Travel within the affiliate for training, travel outside the affiliate for classroom sessions, and scheduling flexibility are required.
Requirements
- College degree or work experience providing transferable skills, or a combination of education and experience.
- Ability to develop comfort with sales activities to acquire new consumer household and small-business customers and/or cross-sell to established customers.
- Ability to demonstrate understanding of advanced math functions for analyzing credit and financial information.
- Ability to professionally represent Fifth Third Bank through appearance and verbal and written communication.
- Ability to develop working knowledge of Retail policies and procedures and use sound judgment in decision-making.
- S.A.F.E. Act registration through the Nationwide Mortgage Licensing System is required at the time of employment.
Nice To Haves
- Experience in the financial industry.
Responsibilities
- Use the consultative sales process and Financial Needs Assessment to build customer profiles and identify current and future financial needs.
- Maintain knowledge of Retail consumer and small-business products and services and recommend appropriate solutions.
- Use CAMP and other approved marketing tools to contact customers and schedule periodic financial reviews.
- Cross-sell to existing customers and participate in directed outside sales activities, such as onsite presentations, business sales calls, and community financial literacy events.
- Build working relationships with assigned Business Partners and refer customers for timely, holistic financial solutions.
- Meet or exceed customer experience and individual and team production goals, and contribute to year-over-year revenue growth as measured by the Financial Center P&L.
- Guide CSRs on the sales and referral process.
- Promote customer satisfaction through a friendly, helpful, professional demeanor; answer questions confidently and take ownership of customer issues.
- Protect confidential business information and follow the Bancorp Code of Business Conduct and Ethics and related policies.
- Follow established policies and procedures when opening and servicing Retail products.
- Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
- Participate in opening and closing the Financial Center or Bank Mart as directed by the Financial Center Manager.
- Stay current on Retail procedures for mitigating fraud and unnecessary risk or exposure.
- Travel for affiliate and outside-affiliate training as required.
Benefits
- Comprehensive benefits programs designed to support employees’ and their families’ physical, financial, emotional, and social well-being.
- Differentiated compensation offerings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
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