Personal Banker-Hollywood Hills Branch-Hollywood, FL

Wells Fargo•Hollywood, FL

1d•Onsite

About The Position

Wells Fargo is seeking an Associate Personal Banker (SAFE) to join its National Branch in Hollywood, Florida. This frontline role builds customer relationships by supporting everyday banking needs through in-branch interactions, scheduled conversations, and proactive outreach. The banker learns about customers’ goals and connects them with relevant banking products, services, and digital tools to help them manage their finances. The role supports account openings, service requests, and credit applications, and works with branch teammates to deliver a consistent, high-quality customer experience. It combines relationship building and customer service with branch growth, sound judgment, and adherence to risk controls. Wells Fargo provides training and coaching to support career growth and mobility. The employee must be able to work a schedule that includes Saturdays and flex between cash handling and customer banking activities. SAFE registration is required at the time of employment; Wells Fargo initiates the process after the employee starts. Loan originators must meet applicable LO/CFPB requirements and Wells Fargo policies. The position is not eligible for visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent experience demonstrated through work, training, military experience, or education.
Ability to work a schedule that includes Saturdays.
SAFE registration is required at the time of employment; Wells Fargo initiates the process after the start date.
Loan originators must meet LO/CFPB requirements and Wells Fargo policies, including standards related to financial responsibility, character, fitness, and criminal background.
A credit report may be reviewed, excluding credit score, and additional ongoing screening may apply.
Must follow applicable policies and regulations and meet risk and compliance obligations.
The position is not eligible for visa sponsorship.

Nice To Haves

Prior financial services experience or experience in a highly regulated, customer-facing role, demonstrating comfort with structured processes, accuracy, and service expectations.
Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement.
Comfort initiating outreach through calls, emails, or other channels to strengthen relationships and identify opportunities to support customer needs.
Comfort with digital tools and technology, including the ability to learn systems quickly and guide customers in adopting useful capabilities.
Ability to identify customer needs and connect customers with appropriate solutions, including referrals to specialists.
Ability to collaborate with teammates and partners to resolve customer needs and deliver a seamless experience.
Ability to follow policies and regulations and identify and escalate risk concerns.
Bilingual Spanish speaking.

Responsibilities

Build lasting customer relationships through proactive conversations that support financial well-being and engagement.
Lead discovery-driven conversations to understand customer needs and connect customers with relevant banking products, services, and solutions.
Identify opportunities, promote solutions, and make appropriate referrals to support branch growth and customer and business goals.
Support everyday banking needs, including opening new accounts, handling service requests, and supporting credit applications.
Perform cash handling and teller-line activities, processing transactions accurately and in accordance with compliance and operational standards.
Use and adopt digital tools and technologies to enhance customer experiences and support banking needs.
Deliver accurate, compliant service and exercise sound judgment within defined risk controls.
Coordinate with branch teammates and hand customers off to licensed bankers or other specialists when appropriate.
Flex between cash handling and customer banking activities, with an emphasis on account openings and ongoing account support.
Follow applicable risk and compliance policies and procedures, escalate concerns, and support timely remediation of issues.