Personal Banker

Commerce Bank•Greenwood Village, CO

7d•$22 - $26•Onsite

About The Position

Commerce Bank is hiring a Personal Banker for its Arapahoe Road location. Personal Bankers serve as ambassadors of the Commerce Bank brand, building lasting relationships with customers, coworkers, and other business areas. They identify customers’ financial needs through needs-based conversations and recommend suitable products and services to support customers’ financial health. The role includes serving customers in person and over the phone, educating them about retail products and digital solutions, completing transactions accurately and compliantly, and referring complex needs to bank specialists. The position may be filled as a Personal Banker I or Personal Banker II depending on experience and education. The role includes training and career-development opportunities and eligibility for performance-based incentives.

Requirements

High school diploma or an equivalent combination of education and experience.
At least 1 year of sales or customer service experience.
Strong sales skills and the ability to connect with customers in person and over the phone while providing an excellent customer experience.
Ability to meet personal and branch sales and customer service expectations.
Self-motivated, organized, and attentive to detail, with the ability to manage multiple priorities.
Team-oriented, with excellent written, verbal, and interpersonal communication skills.
Ability to adapt to varied situations with an optimistic outlook aligned with the company’s culture and Core Values.
Proficiency with Microsoft Word, Excel, and Outlook.
Must be eligible to work in the United States without sponsorship now or in the future.
If considered for the position, must authorize an investigatory consumer report that discloses credit history, as required by federal regulations.

Nice To Haves

Experience working in an environment with individual and team sales goals.

Responsibilities

Serve customers in person and over the phone, using needs-based conversations to address their financial needs.
Listen to customers and recommend products and services that fit their needs and support individual and team sales and service goals.
Educate customers about retail banking products and digital solutions.
Complete financial transactions accurately and efficiently while following policies, procedures, and regulatory requirements.
Identify complex financial needs and refer customers to bank specialists when appropriate.
Build and maintain relationships with customers, coworkers, and other internal departments.
Perform other duties as assigned.