Universal Banker

S&T Bank•Camp Hill, AL

7d•$18 - $35•Onsite

About The Position

The Universal Banker delivers exceptional customer service for branch operations, combining teller-line responsibilities with sales and platform duties. The role supports individual and branch production goals, meets assigned sales goals, and adapts shared responsibilities to the branch’s business needs. The position is based at 3345 Market Street, Camp Hill, Pennsylvania, and requires flexibility around branch hours: Monday through Thursday 8:30 a.m.–5:00 p.m., Friday 8:30 a.m.–6:00 p.m., and Saturday 9:00 a.m.–12:00 p.m. The banker serves customers through accurate and efficient transactions, uses bank systems and procedures to protect customers and the bank from fraud, and identifies customer needs to recommend appropriate loan and deposit products. The role involves customer profiling, sales conversations, account servicing and opening, follow-up and outbound calls, loan application preparation, and coordination with other bank departments. The banker contributes to branch sales and service standards and follows the bank’s purpose, values, and core drivers. The role requires a high school diploma or equivalent and two to five years of general and specialized experience. Successful completion of the retail training program, including CSR and RSA training, is required. The banker must become CARE certified within six months of hire and complete and maintain applicable NMLS registration requirements under the S.A.F.E. Act before performing duties of a Mortgage Loan Originator. Physical demands include operating a keypad device for 70% of the day, electronic equipment for 10%, and office equipment for 10%; standing for two hours and sitting for five hours per day; routinely lifting up to 10 pounds, with a maximum lift of 20 pounds and occasional lifting or moving of up to 50 pounds; and using manual dexterity for typing and data entry for up to 40% of the business day. Close vision at 18–20 inches is required for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The stated salary range is $18.00–$34.90. Offered rates may vary based on geographic location, market data, experience, education, and position-specific skills. For incentive-eligible roles, payment is based on the plan document and company, business, and/or individual performance.

Requirements

High school diploma or equivalent.
Two to five years of general and specialized experience.
Successful completion of the retail training program, including CSR and RSA training programs.
CARE certification within six months of hire.
NMLS registration and a unique identifier under the S.A.F.E. Act upon hire and/or before performing Mortgage Loan Originator duties; registration must be maintained annually.
Flexibility around branch operating hours, including Saturday hours.
Strong interpersonal skills and the ability to work independently and as a team player.
Ability to meet the physical demands described, including computer and keypad use, standing, sitting, lifting, manual dexterity, and close vision for computer work.

Responsibilities

Operate a customer service window efficiently and accurately using computer systems, sales skills, product knowledge, and bank policies and procedures.
Identify customers, verify transaction authenticity, complete fraud-protection steps, verify balances, place holds, and document identification as appropriate.
Accept deposits, verify endorsements, issue receipts, cash checks or coupons, process savings deposits and withdrawals, provide money orders and other services, and accept loan or other payments.
Balance window cash daily and perform ATM settlement and vault balancing where applicable.
Profile customers and recommend appropriate loan and deposit products based on their needs.
Use sales tools and complete customer-focused sales conversations; document notes in the appropriate system for future banker interactions.
Develop customer profiles, identify banking needs, close business, and make follow-up calls to ensure customer satisfaction.
Build professional customer relationships, identify add-on selling opportunities, and support customer loyalty.
Contribute to branch goals and sales and service standards, and perform sales and service behaviors aligned with the bank’s purpose, values, and core drivers.
Perform follow-up calls to new account customers to determine satisfaction and identify additional leads.
Make outbound calls and participate in branch sales call campaigns as needed, following the branch playbook and sales and service guide.
Enter data and prepare documentation for new accounts and changes to existing accounts.
Maintain existing accounts, answer questions, resolve account problems, and handle check orders when needed.
Perform customer service transactions, including deposits, check cashing, and withdrawals.
Prepare loan applications using LOS software and coordinate loan document preparation.
Maintain working relationships with employees in other departments and contribute as an independent worker and team member.
Complete and maintain applicable NMLS registration requirements under the S.A.F.E. Act.
Assume additional duties as required, including balancing ATMs and processing deposits.