Relationship Banker - NH Central Market

Bank of America•Nashua, NH

2d•Onsite

About The Position

At Bank of America, the Relationship Banker supports the company’s purpose of improving financial lives through client connections and Responsible Growth. The role engages clients in the financial center lobby, educates and assists them with transactions through self-service resources such as mobile banking, online banking, and ATMs, and processes cash transactions accurately and efficiently as needed. Through in-depth conversations, the banker learns about clients’ financial and life priorities and connects them with solutions aligned to their goals. The position operates within established processes and regulatory guidelines, contributes to a positive client experience, and collaborates with experts in small business, lending, and investments. Bank of America describes its culture as inclusive and supportive of teammate development and wellness, and states that it maintains an in-office culture with flexibility based on role responsibilities and business needs.

Requirements

Be an enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
Collaborate effectively and build and nurture strong relationships.
Show passion, commitment, and drive to improve clients’ financial lives.
Confidently identify solutions for new and existing clients based on their needs.
Communicate effectively and confidently and feel comfortable engaging with all clients.
Learn and adapt to new information and technology platforms.
Educate clients on conducting simple banking transactions through self-service technologies, including ATMs, online banking, and mobile banking.
Apply critical-thinking and problem-solving skills to meet clients’ needs.
Follow established processes and guidelines and comply with applicable laws and regulations.
Manage time and capacity efficiently.
Focus on results while acting in the client’s best interest.
Work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.
Minimum education: High school diploma, GED, secondary school, or equivalent.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or a business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Execute the bank’s risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines in daily activities, acting in the best interests of clients and the bank and complying with applicable laws and regulations.
Build business knowledge and a professional network by partnering with experts in small business, lending, and investments.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.
Engage clients in the lobby and educate and assist them with conducting transactions using self-service resources.
Have in-depth conversations to understand clients’ financial and life priorities and connect them with relevant solutions.