Personal Banker - Duluth - Medlock Bridge Rd

PNC•Duluth, GA

2d•Onsite

About The Position

The Personal Banker works within PNC’s retail banking organization at the Duluth - Medlock Bridge Rd branch in Duluth, Georgia. The role acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers’ financial wellbeing, and collaborates with ecosystem partners to grow customer relationships and loyalty. PNC describes this as an in-office position and does not provide employment visa sponsorship or participate in STEM OPT for this role. The position uses a defined sales process—including outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement—to identify customer needs and position appropriate PNC solutions. The Personal Banker delivers a full PNC conversation during customer interactions, educates customers about transaction-management options and technology, and applies product and procedural knowledge to resolve customer problems. The role also supports efficient and accurate branch operations and manages risk by following policies and procedures and exercising sound judgment within established limits. Candidates typically have an associate degree or equivalent and related experience or product knowledge; typically, three or more years of experience are required. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered. The posting lists no required degree, certification, or language assessment. Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires three or more years of experience.
Roles at this level typically require an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Demonstrate customer focus and the ability to make customer needs and satisfaction primary considerations in business decisions and develop customized customer solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.
Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Knowledge of banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position PNC solutions to generate revenue and customer loyalty.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and identifying and avoiding loss.
Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension plan.
Stock purchase plan.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and years of service.