Personal Banker - Duluth Station

PNC•Duluth, GA

11d•Onsite

About The Position

As a Personal Banker in PNC's retail banking organization, you will be based at the Duluth Station DeNovo Location in Duluth, Georgia. You will acquire and deepen the branch customer base through proactive sales and service, identify ways to improve customers’ financial well-being, and collaborate with ecosystem partners to grow customer relationships. You will position PNC solutions to drive revenue and customer loyalty. The role uses a defined sales process that includes outbound calls, service-to-sales conversations, teller interactions, appointment setting, and lobby engagement. You will deliver a full PNC conversation with each client interaction, identify suitable solutions, and work with community Centers of Influence to acquire, expand, and retain relationships. You will educate customers about ways to manage financial transactions using PNC technology, tools, and resources, and apply product and procedural knowledge to resolve customer problems. You will also help ensure efficient, accurate branch operations and manage risk by following policies and procedures, exercising sound judgment within established limits, and maintaining heightened scrutiny to identify and avoid loss. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this role.

Requirements

Typically requires at least 3 years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience (including military service) may be considered in lieu of a degree.
Demonstrated knowledge, skills, and abilities appropriate for the role.
Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial well-being and position PNC solutions to drive revenue and loyalty.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Use product and procedural knowledge to identify, mitigate, and resolve customer problems.
Follow policies and procedures, manage risk, and use sound judgment to identify and avoid loss.
Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year, depending on career level and eligibility.