Associate Banker I - Newark/Market St (40 hour)

TD • Newark, NJ

1d • $23 - $30 • Onsite

About The Position

The Associate Banker I brings TD’s relationship-driven banking experience to life as a trusted guide for clients. The role delivers everyday banking accurately, confidently, and clearly, helping clients feel informed and supported as they work toward their financial goals while upholding risk and regulatory standards.

As the financial center’s hospitality ambassador and first point of contact, the Associate Banker manages client flow, handles inquiries and routine issues, completes transactions, and connects clients with appropriate partners. The role educates clients about banking products, services, and digital self-service options, identifies needs and opportunities, and recommends solutions within established financial limits. It also follows compliance, authentication, documentation, and risk procedures, escalating non-standard issues and potential discrepancies as appropriate.

The position contributes to a positive, collaborative team environment, completes required training, and participates in development and performance activities. The posted schedule is 40 hours, with availability required during operating hours, including evenings, weekends, and holidays as scheduled.

Requirements

• High school diploma or GED.
• At least 1 year of demonstrated experience working with clients; qualifying experience may include volunteering, education, or military experience.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organization skills and ability to handle multiple tasks in a fast-paced environment.
• Excellent communication skills, with the ability to be concise, clear, and consistent.
• Demonstrated effective problem-solving skills and sound judgment.
• Ability to schedule and prioritize work, work independently, and meet deadlines.
• Proficiency in Microsoft Office.

Nice To Haves

• Teller or cash-handling experience in a client-facing role or financial institution.
• Notary license.

Responsibilities

• Manage in-person and phone client flow and serve as the first point of contact for inquiries, routine issue resolution, and referrals.
• Deliver a consistent, personalized, relationship-driven client experience as a hospitality ambassador for the financial center.
• Perform accurate, efficient everyday banking transactions and multi-step activities within established financial limits.
• Identify client needs and opportunities, educate clients about appropriate banking products, services, and digital capabilities, and refer them to appropriate partners or specialists.
• Use knowledge, insights, tools, and resources to recommend client solutions and support clients’ financial goals.
• Balance client needs with sound judgment, policy adherence, and risk awareness.
• Verify client identification, follow authentication and documentation standards, maintain data integrity, and comply with AML laws and other regulatory requirements.
• Identify discrepancies, material changes, or risk indicators and escalate them in accordance with policy and procedure.
• Complete required training and strengthen risk and compliance knowledge.
• Contribute to a positive team environment, collaborate with colleagues, and share insights, lessons learned, and best practices.
• Participate in performance and development activities and take accountability for outcomes.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Online learning platform and mentoring programs
• Variable compensation or incentive awards may be available, including eligibility for cash and/or equity incentive awards through an incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED