Associate Banker I - Hammonton (40 hour)

TD Bank•Hammonton, NJ

1d•Onsite

About The Position

The Associate Banker I brings TD’s human, relationship-driven banking experience to life. The role serves as a trusted guide for clients, delivering everyday banking accurately and clearly while helping clients feel informed, supported, and empowered to pursue their financial goals, in accordance with risk and regulatory standards. As the financial center’s hospitality ambassador and often the first point of contact, the Associate Banker manages in-person and phone client flow, handles inquiries, resolves routine issues, and connects clients with appropriate partners. The role performs everyday banking transactions and multi-step activities within established financial limits, proactively identifies client needs, and educates clients about relevant products, services, and digital self-service options. It assesses routine problems using standard procedures and escalates non-standard issues. The position follows company policies, AML requirements, and regulatory standards; verifies client identification, maintains data integrity, and escalates discrepancies and risk indicators. The Associate Banker completes required training, contributes to team performance and a positive work environment, and collaborates with colleagues to support clients and the organization.

Requirements

High school diploma or GED.
At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
Ability to complete required job-related training upon hire.
Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
Excellent communication skills, with the ability to communicate concisely, clearly, and consistently.
Demonstrated problem-solving skills.
Ability to schedule and prioritize work.
Ability to work independently and meet deadlines.
Sound judgment in decision-making and problem-solving.
Proficiency in Microsoft Office.

Nice To Haves

Teller or cash-handling experience in a client-facing role or financial institution.
Notary license.

Responsibilities

Serve as the first point of contact and hospitality ambassador, managing client flow in person and by phone and directing inquiries, issue resolution, and referrals to appropriate partners.
Deliver accurate, efficient everyday banking transactions and multi-step activities within established financial limits.
Create personalized, relationship-driven client interactions that build trust and strengthen ongoing relationships.
Identify client needs and opportunities, educate clients about banking products, services, and digital capabilities, and connect them with specialists or partners as appropriate.
Use banking knowledge, insights, tools, and resources to evaluate and recommend client solutions.
Balance client needs with sound judgment, policy adherence, and risk awareness to support compliant outcomes.
Verify client identification, maintain data integrity, and follow authentication and documentation standards, including applicable AML and regulatory requirements.
Identify discrepancies, material changes, and risk indicators and escalate them in accordance with policy and procedure.
Complete required training and strengthen risk and compliance knowledge.
Participate in team, performance, and development activities; share insights, lessons learned, and best practices; and collaborate to support team and organizational success.
Contribute to a positive work environment, embrace different perspectives, and model curiosity and a growth mindset.