Relationship Banker I - Newark/Market St (40 hour)

TD•Newark, NJ

1d•$24 - $33•Onsite

About The Position

The Relationship Banker I is a banking professional who delivers TD’s relationship-driven banking experience by partnering with clients to help them achieve their financial goals. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution while adhering to risk and regulatory standards. The banker engages clients through walk-in opportunities, lead management, and outreach; discovers their needs and priorities; explains relevant options and potential risks; and connects them with suitable products, services, or partners. The role provides ongoing guidance on TD products, services, and digital banking, supports mortgage inquiries and referrals, and follows through on client needs. It also requires accurate documentation, sound risk awareness, and compliance with applicable policies and regulations. This position is classified as a Loan Originator and Mortgage Loan Originator under the cited federal regulations. Candidates must meet applicable employment and NMLS registration eligibility standards and pass required criminal background and credit report checks. The role is based in Newark, New Jersey, and is listed as 40 hours per week, with a pay range of $24.25–$32.50 USD.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
Experience educating clients about products and services in a consultative manner.
Ability to communicate clearly and effectively with clients and colleagues.
Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
Sound judgment and problem-solving skills in client interactions.
Basic proficiency with Microsoft Office or similar workplace technologies.
Ability to complete required job-related training after hire.
Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
Must be eligible for registration as a mortgage loan originator with the NMLS under the SAFE Act.
Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.
Ability to perform the listed physical activities, including continuous sedentary work, multitasking, operating standard office equipment, concentrating, and reading, writing, and comprehending instructions.

Nice To Haves

Teller or cash-handling experience in a financial institution.
Notary license, or ability to obtain one.

Responsibilities

Acquire and deepen client relationships through walk-in opportunities, lead management, and outbound outreach.
Engage clients in goals-based discovery to understand their needs and priorities.
Explain relevant banking options, including features, benefits, and potential risks, in clear and transparent language.
Recommend personalized solutions and next steps by connecting clients to appropriate products, services, or partners.
Set clear next steps, follow up accurately, and reinforce long-term client relationships.
Educate clients about TD products, services, and digital capabilities to support everyday banking and financial wellness.
Accept mortgage inquiries and refer clients for mortgage solutions or other residential lending activities.
Resolve client concerns end-to-end where possible and escalate issues when required.
Capture client information accurately and balance client needs with risk and compliance requirements.
Verify client identification, maintain data integrity, follow authentication and documentation standards, and comply with AML and other regulatory requirements.
Identify discrepancies, material changes, and risk indicators and escalate them according to policy and procedure.
Complete required training and strengthen risk and compliance knowledge.
Share insights and best practices, collaborate with colleagues and partners, and contribute to a positive, inclusive team environment.
Participate in performance and development activities and take accountability for outcomes.