Associate Banker II - Newark/Mulberry (40 hour)

TD • Newark, NJ

19h • $24 - $31 • Onsite

About The Position

The Associate Banker II delivers TD’s relationship-driven banking experience by serving as a trusted partner to clients. The role provides everyday banking services and supports consumer product needs through accurate transactions, basic account opening and maintenance, needs-based conversations, and referrals to appropriate partners. It helps clients understand available options and supports their financial goals while adhering to risk and regulatory standards.

The position may serve as the financial center’s first point of contact and hospitality ambassador, managing client flow and providing a high-touch experience in person and by phone. It uses knowledge of banking products, services, tools, and resources to identify client needs, recommend or connect clients with solutions, and support acquisition and relationship-deepening efforts. The role handles a broad range of transactions and multi-step activities within established financial limits, resolves routine issues using standard procedures, and escalates non-standard matters as appropriate.

The role requires scheduled availability during operating hours, including evenings, weekends, and holidays. TD provides required job-related training and onboarding, as well as development conversations, an online learning platform, and mentoring programs.

Requirements

• High school diploma or GED.
• At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organization skills and ability to handle multiple tasks in a fast-paced environment.
• Excellent communication skills, with the ability to be concise, clear, and consistent.
• Demonstrated problem-solving skills and sound judgment in decision-making.
• Ability to schedule and prioritize work, work independently, and meet deadlines.
• Proficiency in Microsoft Office.

Nice To Haves

• Teller or cash-handling experience in a client-facing role or financial institution.
• Notary license.

Responsibilities

• Manage client flow in person and by phone, serving as a first point of contact for inquiries, issue resolution, and referrals.
• Deliver accurate and efficient everyday banking transactions and basic consumer account opening and maintenance.
• Create personalized, relationship-driven client interactions that build trust and strengthen ongoing relationships.
• Educate clients about banking products, services, and digital capabilities, and connect them with specialists when appropriate.
• Identify client needs and opportunities, initiate referrals, and support client acquisition and relationship-deepening efforts.
• Conduct proactive outreach, including scheduling appointments for consumer account needs and other opportunities.
• Perform a broad range of client transactions and multi-step activities within established financial limits.
• Assess and address routine client problems using standard procedures, and escalate non-standard issues as needed.
• Follow company guidelines and regulations, including AML requirements, identification verification, authentication, documentation, and data-integrity standards.
• Identify discrepancies, material changes, and risk indicators, and escalate them according to policy and procedure.
• Complete required training and strengthen risk and compliance knowledge.
• Participate in team, performance, and development activities; share insights and best practices; and collaborate with colleagues.
• Act in accordance with TD’s code of conduct and ethical standards, demonstrating empathy, integrity, and sound judgment.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Access to an online learning platform and mentoring programs
• Eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED