Relationship Banker II - Roselle (40 hour)

TD • Roselle, NJ

1d • $25 - $34 • Onsite

About The Position

The Relationship Banker II is a banking professional who delivers TD’s relationship-driven banking experience by cultivating and sustaining client relationships and providing personalized banking solutions that support clients’ long-term financial goals. The role acquires new clients and deepens existing relationships through consultative engagement, needs-based guidance, product knowledge, and disciplined execution while upholding risk and regulatory standards.

Based at a bank location, the position leads client engagement across walk-in, appointment, and outbound opportunities; identifies needs and recommends tailored products and services; and manages more complex client scenarios through holistic guidance and collaboration with partners. The role also engages clients regarding mortgage products and residential lending activities, maintains accurate documentation, and protects clients and the Bank by following applicable policies and regulations.

The role contributes to team operations by monitoring workflow, prioritizing tasks, and delegating responsibilities. It requires completing job-related training and obtaining and maintaining NMLS registration as required. The position is classified as a loan originator and mortgage loan originator under applicable federal rules, and is subject to eligibility and background and credit check requirements.

Requirements

• High School Diploma or GED, or an equivalent combination of education and experience.
• At least 2 years of experience engaging clients in a sales, service, or relationship-building capacity, including identifying needs and delivering solutions.
• Demonstrated ability to conduct consultative client conversations, uncover needs, and recommend appropriate products and services.
• Strong communication skills and the ability to convey information clearly, concisely, and confidently to diverse client populations.
• Ability to manage multiple priorities, organize work independently, and consistently meet deadlines in a fast-paced environment.
• Demonstrated sound judgment and problem-solving skills in client-facing and operational scenarios.
• Proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for NMLS registration as a mortgage loan originator under the SAFE Act and implementing regulations.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government-agency findings.
• Must comply with applicable AML laws, regulations, policies, and established identification, authentication, and documentation standards.

Nice To Haves

• Prior experience in a banking environment, including teller, platform, or relationship banking roles.
• Notary License, or ability to obtain one.

Responsibilities

• Cultivate and sustain client relationships through lead management and outbound efforts at a bank location.
• Identify opportunities to deepen client relationships and support clients’ financial objectives.
• Conduct meaningful, goals-based client discovery, listen actively, capture client information accurately, and follow through on commitments and partner hand-offs.
• Lead client engagement across walk-in, appointment, and outbound opportunities, using advanced questioning to uncover expressed and unexpressed needs.
• Use banking and financial knowledge to provide clear, tailored guidance on products and services, including their options, benefits, and risks.
• Manage complex client scenarios with holistic, needs-based recommendations and effective collaboration and referrals to partners.
• Anticipate client needs and build relationships through ongoing engagement, personalized guidance, and proactive outreach.
• Engage clients on mortgage products, accept mortgage inquiries, refer clients for mortgage solutions, and perform other residential lending activities.
• Provide continuity and follow-through, connecting clients with TD’s broader network of expertise.
• Follow and reinforce policies, procedures, and regulatory requirements; maintain accurate documentation and strong risk awareness.
• Deliver a welcoming, personalized experience and serve as the primary point of accountability for client concerns, resolving issues or escalating them in a timely manner.
• Drive client acquisition, retention, and relationship growth for the bank location.
• Verify client identification, maintain data integrity, and follow AML, authentication, and documentation standards.
• Identify discrepancies, material changes, and risk indicators and escalate them according to policy and procedure.
• Act in accordance with TD’s code of conduct and ethical standards, and exercise sound judgment in complex situations.
• Monitor workflow, prioritize tasks, and delegate responsibilities as a team leader.
• Complete required training and strengthen risk and compliance knowledge; participate in performance and development activities and share insights and best practices.
• Collaborate with team members and partners, contribute to a positive work environment, and demonstrate TD Way leadership behaviors.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation/incentive awards, with eligibility for cash and/or equity awards generally through participation in an incentive plan
• Online learning platform and mentoring programs
• Training and onboarding

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED