Relationship Banker II - Ewing (40 hour)

TD • Ewing, NJ

1d • $23 - $31 • Onsite

About The Position

The Relationship Banker II is a banking professional who cultivates and sustains client relationships by providing personalized banking solutions that support clients’ long-term financial goals. The role is accountable for acquiring new clients and deepening existing relationships through consultative engagement, needs-based guidance, product knowledge, and disciplined execution while upholding risk and regulatory standards.

Based at a bank location, the Relationship Banker II manages leads and conducts walk-in, appointment, and outbound client engagement. The role identifies client needs, offers tailored guidance across a broader range of banking products and services, manages more complex client scenarios, and collaborates with partners to execute referrals. It also engages clients on mortgage products and residential lending activities. The position champions continuity and follow-through, protects the integrity of client relationships, and complies with relevant policies and regulations.

The role also acts as a team leader in monitoring workflow, prioritizing tasks, and delegating responsibilities, while contributing to team performance, development, and a positive work environment. TD provides training and onboarding, career and development conversations, access to an online learning platform and mentoring programs, and a competitive benefits plan.

Requirements

• High School Diploma or GED, or an equivalent combination of education and experience.
• At least 2 years of experience engaging clients in a sales, service, or relationship-building capacity, including identifying needs and delivering solutions.
• Ability to conduct consultative client conversations, uncover needs, and recommend appropriate products and services.
• Strong communication skills and ability to convey information clearly, concisely, and confidently to diverse client populations.
• Ability to manage multiple priorities, organize work independently, and consistently meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client-facing and operational situations.
• Proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS) as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for NMLS registration as a mortgage loan originator under the SAFE Act and applicable regulations.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Prior experience in a banking environment, including teller, platform, or relationship banking roles.
• Notary License, or ability to obtain one.

Responsibilities

• Cultivate and sustain long-term client relationships through lead management, outbound efforts, and identifying opportunities to help clients meet their financial objectives.
• Lead client engagement across walk-in, appointment, and outbound opportunities, conducting purposeful discovery to uncover expressed and unexpressed needs.
• Use TD systems and tools to identify appropriate client solutions and next actions, accurately capture information, and follow through on client commitments and partner hand-offs.
• Provide clear, tailored guidance on banking products and services, including explaining options, benefits, and risks to support informed decisions.
• Manage complex client scenarios with a holistic understanding of client goals and financial position, collaborating with partners and executing referrals effectively.
• Anticipate client needs and build relationships through ongoing engagement, personalized guidance, and proactive outreach.
• Engage clients on mortgage products, accept mortgage inquiries, refer clients for mortgage solutions, and participate in other residential lending activities.
• Ensure continuity of the client experience and connect clients with TD’s broader network of expertise.
• Resolve client concerns end-to-end where possible and escalate them promptly when required.
• Follow and reinforce policies, procedures, regulatory requirements, documentation standards, and risk controls; identify and escalate discrepancies and risk indicators.
• Safeguard client relationships by accurately verifying identification, maintaining data integrity, and following authentication, AML, and documentation standards.
• Monitor workflow, prioritize tasks, and delegate responsibilities as a team leader.
• Complete required training, strengthen risk and compliance knowledge, and contribute insights and best practices to the team.
• Collaborate with team members and partners, participate in performance and development activities, and demonstrate TD Way leadership behaviors.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development.
• Reward and recognition.
• Base salary and variable compensation or incentive awards, with eligibility for cash and/or equity incentive awards generally through participation in an incentive plan.
• Online learning platform and mentoring programs.
• Training and onboarding.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED