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Night Auditor

Homewood Suites Manchester•Manchester, NH
•Onsite

About The Position

The Night Auditor is responsible for reconciling hotel cashier transactions; reviewing, organizing, and compiling management reports on time; and ensuring the accuracy of guest billings and city ledger transactions. The role also communicates concerns and related issues to management and performs guest service agent duties as required, including check-in, check-out, switchboard operation, reservations, and handling guest requests. The schedule is Friday and Saturday, 11 p.m. to 7 a.m.

Requirements

  • High school diploma or equivalent and/or one year of progressive experience in a hotel or related field.
  • Computer knowledge and skills.
  • Ability to work with financial information and data and perform basic arithmetic.
  • Ability to prioritize job functions and meet deadlines while multitasking.
  • Effective verbal and written communication with employees and guests at all levels.
  • Ability to listen to, understand, and clarify concerns raised by employees and guests.
  • Ability to understand and apply complex information and data from various sources.
  • Ability to maintain confidentiality.
  • Ability to maintain a warm, friendly, attentive, courteous, and service-oriented demeanor.
  • Ability to work flexible and sometimes long hours.
  • Ability to perform sedentary work, exerting up to 10 pounds of force occasionally and negligible force frequently or constantly.

Nice To Haves

  • Guest service experience.

Responsibilities

  • Reconcile hotel financial and statistical reports and ensure reported figures and statistics are accurate.
  • Perform guest service functions, including checking guests in and out, taking reservations, and handling wake-up calls.
  • Prepare and distribute daily reports, including Daily Operating Reports, discount program reports, and tax reports, according to hotel standards.
  • Prepare and distribute month-end reports.
  • Audit and reconcile Front Desk and Food & Beverage cashier transactions.
  • Audit, reconcile, consolidate, and transmit credit card transactions in a timely manner.
  • Enter and update financial information in the corporate communications network.
  • Perform required daily, weekly, monthly, and annual data-processing system functions.
  • Keep management informed of unusual operational or financial events and policy or procedure deviations.
  • Respond to governmental inquiries upon receipt.
  • Handle guest requests and help ensure overall guest satisfaction.
  • Cross-train in other accounting or hotel-related areas.
  • Attend required hotel meetings and training.
  • Maintain regular attendance, a professional appearance, and compliance with hotel standards and regulations.
  • Identify problem areas and assist in implementing solutions; anticipate, prevent, identify, and resolve problems.
  • Maintain confidentiality and show initiative by anticipating guest and operational needs.
  • Perform other duties as requested by management.

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term and long-term disability insurance
  • 401(k) retirement plan with employer matching contributions
  • Paid holidays
  • Paid vacation
  • Paid sick leave in accordance with applicable law
  • Employee assistance program
  • Educational opportunities and tuition reimbursement
  • Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

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