Night Auditor

Drury Hotels • Grand Rapids, MI

3d • Onsite

About The Position

The Night Auditor performs front-desk functions, including checking guests in and out, promoting sales programs, maintaining guest records, and handling cash. The role audits the previous day’s receipts to verify and balance entries, runs reports, and checks the accuracy of information. Duties may also include preparing, setting up, serving, or cleaning breakfast. The Night Auditor is responsible for guest safety and security during overnight hours and must be able and willing to work alone; at some locations, this may mean being the only team member on the property during the shift.

The role provides courteous, efficient, and friendly service to guests and potential guests, responds promptly to inquiries, requests, and complaints, and contributes to a positive work environment for a diverse team and guests. The position is part-time, scheduled from 11 p.m. to 7 a.m. for 24 hours per week, at Drury Inn & Suites in Grand Rapids, Michigan. The listed pay is $20.30 per hour.

Requirements

• Ability to take written and verbal direction.
• Ability to speak and read English clearly.
• Ability to relate to the public in a warm, friendly, and hospitable manner.
• Attention to detail and ability to handle multiple tasks simultaneously and efficiently.
• Thorough knowledge of Drury Hotels’ guest-service policies and procedures.
• Ability to handle money, make change, and use office machines in routine work activities.
• Willingness and ability to work alone as scheduled.

Responsibilities

• Perform front-desk functions, including checking guests in and out, promoting sales-related programs, maintaining guest records, and handling cash.
• Audit the previous day’s receipts to verify and balance entries.
• Run reports and verify the accuracy of information.
• Assist with breakfast setup and, as needed, food preparation, service, and cleaning.
• Provide courteous, efficient, and friendly service to guests and potential guests.
• Respond promptly and efficiently to guest inquiries, requests, and complaints.
• Maintain guest safety and security during overnight hours.
• Work alone as scheduled, including potentially being the only team member on the property during the shift.
• Maintain the front-desk lobby area in a clean and organized manner.
• Follow hotel safety and security rules and instructions to protect oneself, team members, guests, and the hotel.
• Contribute to a positive work environment for a diverse team and guests.

Benefits

• Quarterly bonus opportunity of up to $3,200 annually, separate from base salary.
• Flexible scheduling.
• Paid time off / earned time off.
• Hotel discounts and free room nights.
• Mentorship, cross-training, development plans, and management training.
• Medical, dental, vision, prescription, life, and disability coverage.
• Team Member Assistance Program.
• Company-matched 401(k).

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed