Hotel Night Auditor

Hilton Garden Inn (Kinseth Hospitality)•Iowa City, CA

About The Position

Provides customer service to hotel guests while completing front desk, accounting, and night audit duties. The employee acts as the manager on duty overnight, follows hotel procedures for guest satisfaction, communication, and emergencies, and ensures that daily accounts and audit reports are accurate, balanced, and completed on time. The role also supports guest safety, handles reservations and payments, communicates guest requests and shift information, and maintains the lobby and front desk area. Depending on the business unit, the employee may also handle laundry.

Requirements

Ability to perform the duties described, including front desk customer service, night audit, account balancing, reporting, reservations, payment handling, and guest communication.
Ability to follow company handbook, front desk procedure manual, property-specific guidelines, and safety procedures.
Ability to work alone and stay awake and alert all night.
Ability to meet the physical demands of the role, including occasionally lifting and/or moving up to 50 pounds.
Required vision abilities include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Greet and register guests, suggestively sell hotel rooms, issue room keys, assign rooms, and set wake-up calls in a warm and friendly manner.
Act as the hotel manager on duty and follow prescribed procedures for communication, emergencies, and guest satisfaction.
Enter daily changes and balance guest, house, guest tray, city ledger, and advance-deposit accounts; reset the system for the next business day.
Complete daily night audit procedures and ensure information entered and posted is accurate, balanced, and timely.
Enter information and print night audit reports according to night audit guidelines.
Follow established security procedures, including fire and tornado procedures, key security, and guest privacy practices.
Date-stamp, sort, and rack incoming mail, faxes, and messages.
Record and communicate guest requests and problems to the appropriate department and ensure they are addressed in a timely and acceptable manner.
Answer inquiries about hotel services, guest registration, local attractions, and travel directions.
Check out guests accurately and communicate departures to housekeeping staff.
Compute bills, collect payments, make change, and make deposits according to cash-handling procedures.
Make, confirm, and cancel reservations by telephone, computer, and in writing.
Answer and route internal and external calls using prescribed procedures and an articulate, friendly manner.
Post charges such as room, food, liquor, and telephone charges to the ledger.
Deposit guests' valuables in the hotel safe or safe-deposit box.
Maintain an accurate shift-to-shift log to ensure communication between shifts.
Maintain the cleanliness and organization of the hotel lobby and front desk area.
Wash, fold, and properly store laundry, depending on the business unit.
Follow company policies and procedures, including dress code, safety, performance, and property-specific standards; maintain a professional image and report to work as scheduled.
Follow safety precautions to avoid injuries and remain awake and alert throughout the night.