Assistant Jobs

About The Position

Requirements

• High School or GED diploma.
• Experience in office administrative support.
• Experience with data entry.
• Proficient in Microsoft Office (e.g., Excel, PowerPoint, Teams, and Outlook).
• Ability to work well in a large or dynamic team setting.
• Excellent customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Solid organizational skills with attention to detail.

Nice To Haves

• Associate or bachelor’s degree in a related field.
• General knowledge of building systems, maintenance operations, or trade disciplines preferred.
• Knowledge of commercial/industrial facilities operations or construction.
• Experience with a Work Order Management System, Maximo highly desired.
• Database experience.

Responsibilities

• Receive and process incoming service requests and maintenance calls.
• Enter service requests into the Maximo Work Order Management System with complete and accurate information.
• Review and process service requests transferred from ServiceNow into Maximo.
• Route service requests and work orders to the appropriate Facility Project Manager (FPM) for approval and assignment.
• Create and route follow-up work orders or actions as required.
• Review completed work orders for accuracy, completeness, and proper documentation.
• Verify correct asset numbers, locations, codes, and other required data fields.
• Coordinate with Facility Project Managers, craft supervisors, and personnel to obtain missing information or documentation.
• Ensure work order data integrity to support departmental reporting and key performance indicators (KPIs).
• Support the Preventive Maintenance (PM) Program through documentation review and tracking.
• Assist with documentation requirements associated with the Refrigeration Program, preventive maintenance activities, and work order closeouts.
• Maintain and organize records, attachments, and supporting documentation related to repair and maintenance operations.
• Order office supplies and process departmental safety glasses and shoe requisitions.
• Assist with processing ES&H facility inspection findings and related documentation.
• Provide administrative support to Facility Operations Center staff as needed.
• Deliver professional and responsive customer service to Laboratory personnel and service requestors.
• Adhere to all Laboratory environmental, safety, and health policies and procedures.
• Support departmental compliance initiatives and documentation requirements.

Benefits

• Comprehensive employee benefits program