Assistant Jobs

About The Position

Requirements

• Commitment to quality programs and services for all residents and patients.
• Upbeat and personable communicator with strong customer service skills
• Ability to relate well to the residents/patients, families, staff and the community in general.
• Ability to work cooperatively with other members of the team
• Ability to maintain and protect the confidentiality of information.
• Ability to exercise independent judgment and make sound decisions.
• Tolerance of interruptions and ability to be flexible with daily routine
• High School diploma
• 2-3 years experience in a customer service role
• Word processing and spreadsheet knowledge.
• Clerical abilities: Email, phone, scanning

Responsibilities

• Establish and enhance all impressions and encounters with residents, family members, and visitors.
• Maintain and actively promote effective communication with residents and family members/personal representatives.
• Responsible for maintaining a positive image of Illuminus/ LindenGrove in the community keeping in alignment with our mission, vision, and values.
• Greet and direct visitors, answer telephone and direct calls to the appropriate person.
• Assist with employee and resident cash transactions.
• Sort and distribute incoming mail and prepare bulk outgoing mail.
• Accept resident payments and forward to Illuminus via postal service.
• Manage campus phone lines and phone listings as well as other resident directory information.
• Distribute resident status forms and on-call lists.
• Collect and maintain admission documentation.
• Manage copy machine repairs order toner and office supplies.
• Perform typing and other clerical duties for the administrative staff.
• Maintain and destroy office records according to records retention policy.
• Take new resident photos and download to chart.
• Create flyers for staff and resident events.
• Process deliveries to appropriate departments.
• Scheduling: resident medical appointments and coordinate transportation.
• Perform other similar duties, as needed.

Benefits

• Medical
• Dental
• Vision
• Short Term Disability
• Basic Life
• 401K (with match)