Senior Client Delivery Specialist (Healthcare Regulatory and Litigation Legal Assistant)

Husch Blackwell•Dallas, TX

13h•Hybrid

About The Position

The Senior Client Delivery Specialist (Healthcare Regulatory and Litigation) serves as a strategic operational partner for assigned Client Relationship Managers (CRMs). This role is responsible for full lifecycle workflow management, cross-functional coordination, business process execution, and administrative oversight. The Sr. Specialist ensures seamless handoffs across teams, reduces attorney administrative burden, and accelerates client service delivery. Assigned to top-performing CRMs, this role requires advanced judgment, proactive problem-solving, and portfolio-level ownership.

Requirements

Bachelor's degree with major coursework in a related field; or commensurate professional and educational experience required.
5+ years relevant experience providing comprehensive support to organizational leadership, preferably in a professional services environment.
3+ years relevant legal assistance experience required.
Advanced proficiency in Microsoft Office Suite.
Demonstrated ability to proactively identify issues, propose solutions, and drive work to resolution with minimal direction.
Strong communication skills, including providing concise, solutions-oriented status updates and recommendations to attorneys and other stakeholders.
Ability to handle confidential information of highest level.
Minimum typing speed of 60 wpm; previous transcription experience preferred.
Exercise discretion, judgment, and composure.
Proactive Problem-Solving – Anticipate and resolve before escalation
Judgment & Discretion – Navigate complexity with senior stakeholders
Workflow Management – Own full lifecycle with accountability
Communication – Clear, concise, solution-focused
Business Partnership – Service mindset with strategic value-add
Technology Proficiency – AI, automation, continuous upskilling
Organizational Excellence – Detail-oriented, multi-tasking across portfolios
Accountability – Follow-through and ownership
Relationship Management – Build trust across all levels
Adaptability – Thrive in dynamic, high-pressure environments

Nice To Haves

previous transcription experience preferred

Responsibilities

Coordinates all workflow for assigned attorneys, including delegating specific tasks to other teams, follow-up, and quality control.
Proactively anticipates the needs of attorneys, manages priorities, and resolves administrative challenges with minimal supervision.
Coordinates and tracks ongoing projects to ensure deadlines and deliverables are met; monitors milestones; updates status reports; communicates progress; and assists with project plans, timelines, and resource allocation.
Handles special projects and other duties as assigned to support the efficiency and success of the attorneys’ practices.
Effectively uses workflow management software to log and manage workflow.
Prepares and processes new matter forms, requests conflict checks, and opens new files.
Coordinates client billing matters; prepares billing letters and other requested client financial updates.
Assists attorneys with tracking and monitoring alternative fee arrangements.
Assists attorneys with automation, tracking, and monitoring of matter budgets.
Coordinates client communications, manages sensitive information, and serves as a liaison between attorneys, clients, and internal departments.
Supports business development initiatives, including coordinating events, preparing pitch materials, and maintaining client databases.
Proactively manages attorneys’ inboxes, prioritizing and flagging urgent communications; drafts, reviews, and responds to emails on behalf of attorneys as directed; and organizes/archives correspondence for easy retrieval.
Maintains attorney contacts; tracks requirements and activity related to CLE and memberships.
Provides general administrative support as needed, including operating office equipment (PCs, printers, phones, copiers, facsimiles, and typewriters).
Conducts all business in a confidential manner; copes successfully with demands from timekeepers, remaining calm under pressure.
Reviews and routes incoming mail and fax communications; prepares and processes outgoing mail and faxes; arranges specialized mail or messenger services as required; and ensures attachments, exhibits, and enclosures are included.
Assists in coordinating attorneys’ calendars and meeting arrangements; makes travel arrangements and prepares itineraries.
Prepares, edits, formats, and proofreads legal documents, correspondence, and presentations with a high degree of accuracy; manages version control, file organization, and secure document storage in compliance with firm policies; and facilitates the execution, filing, and distribution of legal documents.
Types, transcribes, revises, and proofreads legal documents accurately; prioritizes assignments; and meets specific deadlines on projects.
Shows proficiency in the assigned Practice Specialty Center (practice-group-specific duties as they relate to the PSC).
Takes personal responsibility for regularly exchanging information and training tips with team members for maximum job effectiveness.
Demonstrates effective teamwork and communication with team members and all Firm personnel; participates in regular team meetings to discuss current projects and workflow.
Delegates specific tasks to other teams, as appropriate, to ensure coverage, timely completion, and quality control.
Identify opportunities for process improvements.
Leverages automation and dashboards to improve tracking, organization, and execution of work.
Participates applicable firm offered AI and technology related trainings to maintain proficiency in related tools and services.
Researches emerging tools and best practices and recommends process improvements to streamline workflows, increase accuracy, and enhance service delivery.