Client Delivery Specialist (Insolvency Legal Assistant)

Husch Blackwell • Houston, TX

3d • Hybrid

About The Position

The Client Delivery Specialist serves as the primary operational partner for assigned attorneys within a practice, managing workflow execution, cross-functional coordination, and administrative support while reducing attorneys’ project-management burden. The position is open in the Kansas City, Missouri; Austin, Texas; or Houston, Texas offices. It is onsite five days per week during training and transitions to at least three onsite days per week after training is completed.

The specialist owns attorney workflows from start to finish, coordinates projects and deadlines, and supports matter intake, conflicts, billing, collections, client communications, email and calendar management, travel, and legal document preparation. The role also maintains secure and organized matter records, supports practice-specific work, delegates tasks to appropriate teams, and contributes to workflow improvements through technology, automation, dashboards, and ongoing AI and technology training. The specialist handles confidential information and works collaboratively with attorneys, clients, and internal teams.

Requirements

• Bachelor’s degree with major coursework in a related field, or commensurate professional and educational experience.
• At least 5 years of relevant experience providing comprehensive support to organizational leadership; professional services experience is preferred.
• At least 3 years of relevant legal assistance experience.
• Advanced proficiency in Microsoft Office Suite.
• Demonstrated ability to proactively identify issues, propose solutions, and drive work to resolution with minimal direction.
• Strong communication skills, including concise, solutions-oriented status updates and recommendations to attorneys and other stakeholders.
• Ability to handle highly confidential information.
• Minimum typing speed of 60 words per minute.
• Ability to exercise discretion, judgment, and composure.
• Proactive problem-solving and ability to anticipate and resolve issues before escalation.
• Judgment and discretion in navigating complexity with senior stakeholders.
• Accountability for end-to-end workflow management and follow-through.
• Clear, concise, solution-focused communication and a service-minded approach to business partnership.
• Technology proficiency, including AI and automation, and willingness to continuously upskill.
• Strong organization, attention to detail, and ability to multitask across portfolios.
• Ability to build trusted relationships across all levels and adapt in dynamic, high-pressure environments.

Nice To Haves

• Experience in a professional services environment.
• Previous transcription experience.

Responsibilities

• Manage the full lifecycle of workflows for assigned attorneys; anticipate needs, prioritize work, and resolve administrative challenges with minimal supervision.
• Coordinate and track projects, milestones, deadlines, deliverables, status reports, project plans, timelines, and resource allocation.
• Handle special projects and use workflow management software to log and manage work.
• Prepare and process new matter forms, request conflict checks, open files, and coordinate intake and engagement processes and documentation.
• Assist attorneys with tracking alternative fee arrangements and automating, tracking, and monitoring matter budgets.
• Partner with the billing team on time entry, billing inquiries, and collections.
• Coordinate client communications, handle sensitive information, and serve as a liaison among attorneys, clients, and internal departments.
• Manage attorneys’ inboxes by prioritizing and flagging urgent communications, drafting or responding to emails as directed, and organizing and archiving correspondence.
• Maintain attorney contacts and track CLE and membership requirements and activity.
• Provide administrative support, including operating office equipment; handling incoming and outgoing mail and faxes; arranging specialized mail or messenger services; and ensuring documents include required attachments and enclosures.
• Coordinate attorneys’ calendars and meetings, make travel arrangements, and prepare itineraries.
• Prepare, edit, format, proofread, type, transcribe, revise, and distribute legal documents, correspondence, and presentations accurately and on deadline.
• Manage document version control, file organization, secure storage, and execution and filing of legal documents in accordance with firm policies.
• Maintain proficiency in assigned practice-specialty duties and document attorney workflows and preferences to support coverage; share training tips with team members.
• Communicate and collaborate with team members and Firm personnel, participate in team meetings, and delegate tasks to other teams as appropriate to ensure coverage, timely completion, and quality control.
• Identify process-improvement opportunities; use automation and dashboards to improve tracking and execution; participate in relevant AI and technology training; and research and recommend tools and practices to improve workflows, accuracy, and service delivery.
• Conduct business confidentially and remain calm under pressure while responding to timekeepers’ demands.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level