Client Delivery Specialist

Informa Group . • Newton, MA

1d • Hybrid

About The Position

The Client Delivery Specialist supports the management of contracted product delivery from inception through completion, with the goal of ensuring customer satisfaction. The role coordinates confirmation of customer purchases, captures customer goals for communication to post-sales teams, receives online media deliverables, and handles post-sale changes. It is based in the Auburndale, Massachusetts office. The company works in person with colleagues, customers, or partners three days a week or more, with flexibility to work from home or remotely at other times.

The position requires a detail-oriented, reliable team player who can communicate effectively, manage multiple deadlines and projects, make decisions quickly, and work under pressure in a fast-paced environment. The pay range is $24–$26 per hour, based on experience.

Requirements

• Excellent oral and written communication skills.
• Strong organizational skills.
• Reliability and ability to work as a team player.
• Professional telephone skills.
• Ability to handle multiple deadlines, phone calls, and projects.
• Ability to think quickly and make decisions promptly.
• Computer application literacy.
• B.A. or B.S. degree required.
• Accurate data-entry skills, problem-solving ability, and ability to work independently.

Nice To Haves

• Experience as a Customer Service Representative or Sales Administrator.
• Proven sales and client management abilities, preferably in the advertising and agency marketplace.

Responsibilities

• Coordinate receipt of online creative materials from agencies and advertisers to meet media campaign deadlines.
• Build relationships with advertisers, provide support, and help fulfill campaigns to encourage customer loyalty.
• Communicate campaign status, performance, and execution to Sales, CSM, and Product Ops teams.
• Respond to internal and external customer inquiries by telephone and email.
• Provide order status and performance updates to sales representatives.
• Support accurate weekly revenue forecasting and recognition.
• Set up auto-reporting and take ownership of manual client reporting deliveries.
• Process campaign changes, working with sales and clients to set expectations about impact and timing.
• Secure proof of delivery when needed and process month-end close tasks.
• Coordinate confirmation of customer purchases and communicate customer goals to post-sales teams.

Benefits

• Up to four days per year to volunteer with a philanthropic organization.
• Training and learning opportunities, mentoring platforms, and access to thousands of LinkedIn Learning courses.
• Open Vacation, 10 national holidays, and the opportunity to work from almost anywhere for up to four weeks a year.
• 401(k) match.
• Health, vision, and dental insurance.
• Parental leave.
• Employee stock purchase plan (ESPP) offering company shares at a minimum 15% discount.
• Employee assistance program support, mental health first aiders, and free access to a wellness app.
• Global awards and kudos programs recognizing great work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level