Manager, Client Delivery

R1 RCM•Remote, GA, GA

6d•$65,000 - $116,747

About The Position

The Client Delivery Manager leads client delivery operations by coordinating service activities, resolving client inquiries, and ensuring consistent execution of delivery standards. The role serves as a primary connection between clients and internal teams, using performance data, reporting, and cross-functional partnerships to identify risks, address service gaps, and deliver an exceptional client experience. The manager builds and maintains client relationships, manages expectations and escalations, and coordinates client meetings, deliverables, and project support. They monitor client health and KPIs, develop client-facing reports, analyze performance data, and communicate actionable insights. The role also partners with Operations, Client Success, and other stakeholders to maintain service quality, address client needs, and keep client-specific protocols and documentation current.

Requirements

At least 5 years of relevant experience in client delivery, client services, healthcare revenue cycle management, operations, or a related environment.
Demonstrated experience managing client relationships, service issues, expectations, and escalations.
Experience using KPIs, operational data, and reporting to identify issues and communicate performance.
Experience partnering across multiple functional teams to drive client and operational outcomes.
Strong client-facing communication and presentation skills.
Strong analytical and problem-solving capabilities.
Proficiency with Microsoft Excel and Power BI, including developing client-facing reports and presentations.
Ability to organize multiple client priorities, meetings, deliverables, and follow-up activities.
Ability to translate operational or performance data into clear, actionable client insights.

Nice To Haves

Bachelor’s degree preferred; equivalent relevant experience may be considered in lieu of a degree.
Healthcare Revenue Cycle Management (RCM) experience.

Responsibilities

Build and maintain long-term client relationships through consistent communication, proactive engagement, and timely resolution of client needs.
Serve as a primary point of contact for assigned clients and connect them with Operations, Client Success, and other service lines.
Manage client expectations, inquiries, service issues, and escalations, ensuring commitments are completed.
Develop client-specific solutions while maintaining established service and delivery standards.
Identify and communicate client risks to leadership teams and coordinate follow-up actions.
Manage client meeting schedules, agendas, and deliverables based on project scope and client needs.
Coordinate with Operations subject matter experts and Client Success on meeting materials, quality reviews, and presentation readiness.
Support implementation and other client projects under leadership direction.
Coordinate with internal teams and vendor management partners to ensure client deliverables are completed as expected.
Monitor client health and KPIs to identify trends, service gaps, and potential risks.
Develop standard and ad hoc client-facing reports based on business and client needs.
Compile, analyze, and communicate performance data using Excel and Power BI.
Translate numerical and operational data into client-facing insights using pivot tables, spreadsheets, graphs, dashboards, and presentations.
Use performance findings to support client discussions, issue resolution, and recommended actions.
Partner with Operations, Client Success, and other stakeholders to address client needs and maintain consistent service delivery.
Communicate account-level audit, data integrity, or service concerns to clients as appropriate.
Ensure client-specific protocols and supporting documentation remain current and are regularly reviewed.
Contribute to internal initiatives and promote a collaborative, solutions-oriented team environment.