Manager, Client Delivery

dentsu•Chicago, IL

3d•$59,000 - $70,000•Hybrid

About The Position

As a Manager, Client Delivery, you serve as both a trusted client partner and a delivery leader. You are responsible for the day-to-day execution of assigned projects while building and maintaining strong client relationships. You keep timelines on track, budgets aligned, teams organized, and clients informed. You solve problems creatively, escalate concerns appropriately, and navigate complex situations with sound judgment and professionalism. This role offers the opportunity to strengthen strategic operations skills, build financial acumen, enhance delivery expertise, and contribute to a culture of excellence. The role manages projects from kickoff through final delivery, coordinating cross-functional teams and maintaining quality, schedule, scope, and budget. It also includes financial and resource management, adoption of project management technologies and AI-powered tools, and contributing to process improvement. The position supports client communications and partnership assets, with occasional travel to client activations as needed. Dentsu’s hybrid approach combines remote flexibility with regular in-person collaboration. Employees within commuting distance (90 minutes) of a headquarters or hub office—New York, Chicago, Detroit, or Los Angeles—are generally required to work in-office 2–3 days per week, including one Team Day. Requirements may vary by office and role. Employees who do not live near an office may be designated remote depending on role and business needs; flexibility to attend an office when needed is expected.

Requirements

At least 2 years of account management, project management, or client-facing agency experience.
Bachelor’s degree or an equivalent combination of education and relevant experience.
Understanding of integrated marketing campaigns and end-to-end project management for low- to moderate-complexity projects.
Strong organizational skills, attention to detail, timeline management, and budget tracking.
Excellent communication skills and ability to keep clients and cross-functional teams informed.
Ability to prioritize and manage multiple projects in a fast-paced, deadline-driven environment.
Experience tracking project hours, expenses, and budgets.
Strong problem-solving skills and ability to collaborate across teams.
Interest in learning and using project management technologies and AI-powered solutions.
Ability to lead client and partner communications, including agenda creation, meeting facilitation, and follow-up actions.
Experience developing, routing for approval, and implementing partnership assets such as social media content and newsletter communications.
Interest in experiential marketing and brand engagement.
Willingness to travel to client activations as needed, approximately two times per year.

Nice To Haves

Experience with events, sponsorships, or brand activations is preferred.
Experience supporting administrative requirements related to event staffing and client activations.

Responsibilities

Serve as the primary day-to-day contact and trusted partner for clients on project-related matters.
Build and maintain strong client relationships through professional communication and collaboration.
Present agency strategies, creative concepts, and recommendations clearly and confidently.
Use sound judgment to manage challenges, resolve issues collaboratively, and escalate concerns when appropriate.
Manage day-to-day delivery of assigned projects, ensuring timely completion, budget alignment, and quality standards.
Develop and maintain project timelines, budgets, and scopes across multiple workstreams.
Create and manage project documentation, including status reports, meeting notes, and issue logs.
Initiate and oversee projects from kickoff through final delivery.
Coordinate cross-functional teams, remove obstacles, and keep projects progressing efficiently.
Maintain quality control throughout project milestones and approval processes.
Identify challenges and proactively implement effective solutions.
Track project hours, expenses, and budgets in partnership with Finance and Account Management teams.
Review financial reports and identify variances or issues requiring attention.
Manage resource allocation so projects are appropriately staffed.
Support monthly financial reporting and billing discussions.
Manage $1M–$3M in business with senior leadership oversight while developing expertise in project and retainer financial management.
Learn and adopt project management technologies and AI-powered tools.
Apply emerging technologies to improve delivery efficiency and quality; participate in technology pilots and provide feedback for broader adoption.
Explore ways to enhance workflows and productivity through new tools and processes.
Champion agency and departmental processes across projects.
Identify process-improvement opportunities and provide recommendations to leadership.
Share industry best practices and innovative ideas that support team and business growth.
Lead client and partner communications, including creating agendas, facilitating meetings, and following up on actions.
Develop, route for approval, and implement partnership assets such as social media content and newsletter communications.
Support administrative requirements related to event staffing and client activations.
Travel to client activations as needed, approximately two times per year.