Manager, Client Delivery

dentsu•New York, NY

2d•$71,875 - $90,000•Hybrid

About The Position

The Manager, Client Delivery serves as both a trusted client partner and a delivery leader, owning the day-to-day execution of assigned projects while building and maintaining strong client relationships. The role keeps timelines on track, budgets in check, teams aligned, and clients informed; it also calls for creative problem-solving, thoughtful escalation, sound judgment, and leadership presence. The position develops strategic operating skills, financial acumen, delivery instincts, and team effectiveness through a strong commitment to excellence. The role manages delivery across multiple workstreams, projects, and campaigns, coordinating with client leadership, strategy, creative, production, and agency partners. It supports integrated work across shopper, commerce, creative, production, and activation, translating briefs into workstreams, deliverables, dependencies, and timelines. It tracks hours, expenses, budgets, and resourcing, and manages $1–3MM in business with senior oversight. The Manager, Client Delivery is expected to learn and apply project management technologies and AI-powered or agentic tools, participate in tool pilots, and share observations with senior leadership. The role also champions agency processes and contributes ideas for process improvement. This is a hybrid position based in New York City or Chicago. The employee should be able to work from the office regularly and collaborate with cross-functional teams and clients in person as needed, while supporting teams and stakeholders across locations. The annual salary range is $71,875–$90,000, with placement based on relevant experience and other legally permitted factors.

Requirements

At least 2 years of account management, project management, or client-facing agency experience.
Bachelor’s degree or an equivalent combination of education and relevant work experience.
Solid understanding of integrated campaigns and end-to-end project management for low-to-mid complexity projects.
Strong organizational skills, close attention to detail, and experience with timeline ownership and budget tracking.
Proactive communication skills, including keeping cross-functional teams and clients informed and surfacing issues before they escalate.
Ability to prioritize and manage multiple concurrent projects in a fast-paced, deadline-driven environment.
Developing financial acumen, with experience tracking hours, expenses, and budgets.
Ability to solve problems creatively, collaborate, and lead across cross-functional teams.
Eagerness to adopt and apply emerging project management tools and AI-powered solutions in everyday work.
Ability to work from the office on a regular basis and collaborate in person as needed.
Comfort supporting teams and stakeholders across locations.

Nice To Haves

Experience working with creative teams.
Shopper, commerce, activation, or experiential experience is preferred but not required.

Responsibilities

Serve as the day-to-day client resource and strategic partner on project matters, building rapport and communicating professionally.
Communicate agency strategies, creative work, and points of view to clients clearly and confidently.
Use sound judgment to resolve difficult situations collaboratively and escalate appropriately to senior leadership.
Own day-to-day delivery across multiple workstreams, projects, and campaigns, ensuring work is on time, on budget, and meets quality standards.
Build and maintain detailed project timelines and workback schedules; identify dependencies and flag timing risks or downstream impacts.
Lead project management documentation, including status reports, meeting notes, and issue tracking.
Initiate new projects and manage workflows from kickoff through delivery.
Coordinate with Client Leadership, Strategy, Creative, Production, and agency partners to align teams on timing, scope, deliverables, and next steps.
Maintain project documentation, including status trackers, timelines, meeting recaps, action items, and approval tracking.
Identify risks, blockers, or scope and timing changes, and recommend solutions before they affect delivery.
Support integrated work across shopper, commerce, creative, production, and activation.
Translate briefs into clear workstreams, deliverables, dependencies, and timelines.
Track and manage team hours, out-of-pocket expenses, and budgets with Finance and Account Management.
Review weekly financial reports and flag variances to leadership.
Manage resourcing allocations to ensure appropriate staffing and levels for project success.
Contribute to monthly financial rollups and internal billing discussions.
Manage $1–3MM in business with senior oversight and develop familiarity with project and retainer financial models.
Learn and adopt project management technologies and AI-powered tools as they are introduced.
Apply agentic tools and emerging workflows to project delivery, identifying practical time savings and quality improvements.
Participate in tool pilots and share observations with senior leadership to inform team-wide adoption.
Explore how new tools can improve delivery practice and efficiency.
Champion agency and departmental processes across assigned projects.
Identify process gaps and bring improvement ideas and industry best-practice recommendations to senior leadership.