Client Delivery Manager - Revenue Cycle (REMOTE)

EnableComp • United States - Remote, TN

4d • Remote

About The Position

EnableComp provides specialty revenue cycle management solutions for healthcare organizations, drawing on more than 24 years of industry experience and its unified E360 RCM platform. The Client Delivery Manager independently owns operational alignment for assigned client accounts and serves as a consistent operational presence throughout the client lifecycle. The role develops a detailed understanding of client contracts, service-level agreements, service scope, workflows, and operational dependencies; interprets performance data; and works with clients and internal teams to address risks and improve outcomes.

The manager leads operational reviews and recurring client discussions, prepares client-focused reporting and meeting materials, documents decisions and follow-up, and coordinates with Revenue Services, Client Success, Implementation, Product, and Technology. The position also supports internal account alignment, applies Client Alignment methodologies, identifies recurring issues and improvement opportunities, and contributes to process refinement and team knowledge transfer. Other duties may be assigned.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, Operations, or a related field.
• 3–5 years of experience in healthcare operations, revenue cycle, client-facing roles, or related environments.
• Foundational understanding of operational workflows, data interpretation, and client support models.
• Strong written and verbal communication skills, including the ability to explain operational information clearly.
• Ability to independently manage client relationships and operational discussions.
• Strong analytical skills and ability to translate data into actionable insight.
• Client-facing presentation experience.
• Ability to influence without authority in cross-functional environments.
• Timely and regular attendance.
• Equivalent combinations of education and experience will be considered.
• Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for qualified individuals with disabilities.
• Consultative, problem-solving mindset focused on continuous improvement.
• Strong organizational skills and attention to detail.
• Ability to receive feedback and apply it to improve performance and professional growth.
• Professional presence appropriate for client-facing interactions.
• Willingness to learn and adapt in a dynamic, evolving operational environment.
• Ability to escalate issues appropriately with clarity and confidence.

Responsibilities

• Independently own operational alignment for assigned client accounts.
• Develop a working knowledge of client contracts, SLAs, service-line scope, workflows, and operational dependencies.
• Translate operational performance data into clear narratives about drivers, risks, and opportunities.
• Identify trends, risks, and misalignment across the client lifecycle and recommend corrective actions.
• Align client expectations with internal capabilities and constraints.
• Monitor operational performance indicators and inventory health for emerging issues or deviations.
• Lead root cause analysis with Revenue Services and other internal teams.
• Develop action plans with clear ownership, sequencing, and follow-up, and track progress and effectiveness.
• Determine when and how to escalate issues, providing context, analysis, and recommended paths forward.
• Prepare and facilitate monthly operational reviews and recurring client touchpoints.
• Develop agendas, reporting narratives, and discussion materials tailored to client priorities.
• Lead client discussions and document meeting outcomes, decisions, and action items.
• Partner with Revenue Services leadership and operational teams to understand performance drivers and constraints.
• Coordinate with Client Success, Implementation, Product, and Technology teams to support lifecycle alignment.
• Lead internal account reviews and align stakeholders on priorities, risks, and commitments.
• Advocate for client needs while balancing enterprise standards and scalability.
• Maintain timely, accurate documentation of client interactions, escalations, and decisions in CRM and internal systems.
• Apply Client Alignment methodologies and standards across assigned accounts.
• Identify portfolio-wide recurring themes, systemic issues, and improvement opportunities.
• Contribute to process improvement, workflow refinement, and documentation updates.
• Support onboarding and knowledge transfer for new team members as needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level