Client Delivery Manager - Revenue Cycle (REMOTE)

EnableComp • Franklin, TN

5d • Remote

About The Position

EnableComp provides specialty revenue cycle management solutions for healthcare organizations through its E360 RCM intelligent automation platform and human-in-the-loop expertise. The Client Delivery Manager owns operational alignment for assigned client accounts and serves as a consistent, reliable operational presence. The role develops a working knowledge of client contracts, service-level agreements, workflows, service-line scope, and operational dependencies, then uses performance data to explain drivers, risks, and opportunities and recommend corrective actions.

The manager leads operational reviews and recurring client discussions, performs root cause analysis with internal teams, develops and tracks action plans, and escalates issues with clear context and recommendations. The role works closely with Revenue Services, Client Success, Implementation, Product, and Technology to align stakeholders on client priorities, risks, and commitments. It also maintains accurate documentation, applies Client Alignment methods, and contributes to process improvement and knowledge transfer. The position is remote.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, Operations, or a related field; an equivalent combination of education and experience will be considered.
• 3–5 years of experience in healthcare operations, revenue cycle, client-facing roles, or related environments.
• Foundational understanding of operational workflows, data interpretation, and client support models.
• Strong written and verbal communication skills, including the ability to convey operational information clearly and present to clients.
• Ability to independently manage client relationships and operational discussions.
• Strong analytical skills and ability to turn data into actionable insight.
• Ability to influence without authority in cross-functional environments.
• Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for qualified individuals with disabilities.
• Adherence to EnableComp’s Core Values, Vision, and Mission.
• Consultative, problem-solving mindset focused on continuous improvement.
• Strong organizational skills and attention to detail.
• Ability to receive feedback and apply it to improve performance and professional growth.
• Professional presence appropriate for client-facing interactions.
• Willingness to learn and adapt in a dynamic, evolving operational environment.
• Ability to escalate issues appropriately with clarity and confidence.

Responsibilities

• Own operational alignment for assigned client accounts.
• Develop working knowledge of client contracts, SLAs, service-line scope, workflows, and operational dependencies.
• Translate operational performance data into narratives that explain drivers, risks, and opportunities.
• Identify trends, risks, and misalignment across the client lifecycle and recommend corrective actions.
• Partner with clients to align expectations with internal capabilities and constraints.
• Monitor operational performance indicators and inventory health for emerging issues or deviations.
• Lead root cause analysis with Revenue Services and other internal teams.
• Develop outcome-oriented action plans with defined ownership, sequencing, and follow-up; track progress and validate effectiveness.
• Determine when and how to escalate issues, providing context, analysis, and recommended paths forward.
• Prepare and facilitate monthly operational reviews and recurring client touchpoints, including agendas, reports, and discussion materials tailored to client priorities.
• Lead client discussions professionally and consultatively; document outcomes, decisions, and action items and ensure follow-through.
• Partner with Revenue Services leadership and operational teams to understand performance drivers and constraints.
• Coordinate with Client Success, Implementation, Product, and Technology teams to align across the client lifecycle.
• Lead internal account reviews and align stakeholders on priorities, risks, and commitments.
• Advocate for client needs while balancing enterprise standards and scalability.
• Document client interactions, escalations, and decisions accurately and promptly in CRM and internal systems.
• Apply Client Alignment methodologies and standards across assigned accounts.
• Identify recurring themes, systemic issues, and improvement opportunities across the client portfolio.
• Contribute to process improvement, workflow refinement, and documentation updates.
• Support onboarding and knowledge transfer for new team members as needed.
• Perform other duties as assigned.
• Maintain timely and regular attendance.

Benefits

• The company describes its culture as flexible and supportive of work-life balance.
• The company states it provides employees with tools, resources, and support for professional growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level