Manager Client Delivery, Operations & Systems

dentsu•New York, NY

1d•$71,875 - $80,000•Hybrid

About The Position

The Manager, Client Delivery, Operations & Systems manages and optimizes the technology platforms, operational processes, and data systems that support the planning and execution of experiential and field marketing programs. The role provides day-to-day support to internal teams, clients, and partners, ensuring accurate data, efficient workflows, and operational excellence. Working cross-functionally, the Manager identifies process improvements, supports system enhancements, and helps drive the digitalization and continuous optimization of field operations. The position is based in New York City and follows a hybrid work model. Remote candidates located within the Eastern Time Zone are also encouraged to apply. The annual salary range is $71,875–$80,000, with placement based on relevant experience and other factors permitted by law. The position is full-time and permanent.

Requirements

Bachelor’s degree or equivalent professional experience.
At least 3 years of experience in operations, project management, client delivery, marketing operations, event operations, or a related field.
Strong organizational, project management, and multitasking abilities.
Excellent communication, problem-solving, and decision-making skills.
Strong analytical mindset and exceptional attention to detail.
Experience managing budgets, forecasts, and operational reporting.
Ability to collaborate effectively across cross-functional teams.
Strong client service and relationship-building skills.
Advanced proficiency in Microsoft Excel and proficiency with Outlook and PowerPoint or Keynote.

Nice To Haves

Experience working with technology platforms, databases, or operational systems.

Responsibilities

Manage and maintain operational platforms, program data, execution controls, and reporting systems.
Support the development and execution of annual, quarterly, and incremental event and activation plans.
Assist in developing and managing program budgets, forecasts, and operational tracking.
Maintain program standards, approved item catalogs, and vendor communications.
Provide timely support to internal teams, clients, and partners regarding systems, processes, and program execution.
Troubleshoot user, system, and process issues, identify root causes, and implement solutions.
Partner with Planning, Regional, Technology, and Client Delivery teams to ensure operational alignment and efficiency.
Create and maintain process documentation, training materials, and user guides.
Analyze operational data and identify opportunities for process improvement and workflow optimization.
Support new initiatives, evolving business priorities, and additional operational needs as required.