Systems Delivery Manager (Hybrid)

Northwest Administrators • Seattle, WA

3d • Hybrid

About The Position

The Systems Delivery Manager in the Quality Control Group oversees business analysts, testers, and application support staff across the full systems delivery lifecycle, including requirements, testing, launch readiness, and post-launch support. The role partners with an external software development vendor to deliver development initiatives and combines operational leadership with change leadership. The manager owns day-to-day delivery while building and leading multi-year plans that preserve effective practices and evolve systems delivery to support the business.

The position follows a hybrid schedule, with three days per week (Tuesday, Wednesday, and Thursday) on-site at the Seattle office.

Requirements

• Degree in Computer Science, Information Systems, Business Administration, or a related field, or an equivalent combination of education, training, and experience.
• 8–10 years of experience in business analysis, quality assurance, application support, or systems delivery.
• At least 5 years leading teams of 10 or more people across multiple disciplines.
• Experience leading transformation from manual to automated processes.
• Deep understanding of business analysis and strong command of test strategy.
• Proven ability to assess team performance and organizational needs, develop actionable improvement plans, and lead teams through significant change.
• Ability to foster relationships with key stakeholders and manage expectations.
• Clear and effective communication and strong interpersonal relationship skills.
• Knowledge of the systems development life cycle (SDLC) and practical experience in Agile, Scrum, Waterfall, and hybrid environments.

Nice To Haves

• Certification in CBAP or CCBA (IIBA), ISTQB, or ITIL Foundation.

Responsibilities

• Manage, coach, and develop business analysts, testers, and application support staff, setting clear priorities, promoting collaboration, and ensuring reliable work coverage.
• Ensure business needs are elicited and clarified, then translated into refined requirements, user stories, and acceptance criteria.
• Oversee test strategy, test case design, test data, defect tracking, and quality checkpoints to validate solutions before release.
• Partner with business leaders to confirm plan details and assess deployment readiness.
• Manage incidents, problems, and change processes for production systems, including post-launch monitoring, timely issue resolution, root-cause analysis, and communication with affected teams.
• Allocate team capacity across projects, enhancements, testing cycles, and support needs, and communicate priorities, risks, and resource needs.
• Coordinate work among development, business operations, and third-party partners, including consultants and core vendors, ensuring alignment with business priorities and appropriate resourcing.
• Develop a plan to modernize analysis, testing, and support practices, with milestones, resource needs, and measures of success.
• Identify automation opportunities, recommend tools and frameworks, and integrate opportunities into key workflows for each team role.
• Establish meaningful metrics and use them to drive continuous improvement.

Benefits

• Medical, dental (including orthodontia), vision, prescription drug, disability, and life insurance benefits.
• Optional health flexible spending and dependent care assistance plans, and pet insurance.
• 401(k) plan with employer base contribution and match.
• Paid vacation, sick leave, and holidays.
• Training and development opportunities.
• Better-than-market benefits package.
• Collaborative team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager