Manager for IT Systems & Delivery

Evangelical Lutheran Church in America • Chicago, IL

21h • Hybrid

About The Position

The Manager for IT Systems & Delivery analyzes business needs and supports the analysis and implementation of software enhancement projects. The role works closely with internal stakeholders and third-party vendors to ensure solutions are delivered accurately, on time, and to specification. Success requires strong stakeholder engagement, confidence communicating complex requirements, and persistence in building alignment among teams with differing priorities and review standards.

This is a full-time, regular, exempt, Chicago-based hybrid position requiring weekly office attendance—typically two days most weeks and potentially more to support meetings and events. Candidates must reside in one of the 50 states or the District of Columbia and be authorized to work lawfully in the United States.

The role supervises, mentors, and supports one IT team member, identified as a Systems Analyst. It is part of the ELCA Foundation, a ministry of the Evangelical Lutheran Church in America that works with church-related individuals and entities to develop gifts and manage assets supporting ELCA ministries. The Foundation provides gift planning, endowment management, investment services, and donor engagement.

Requirements

• At least 7 years of experience in information technology, including at least 5 years as a Systems Analyst, Technical Project Manager, or in a comparable IT analysis role.
• College degree preferred, or an equivalent combination of education and experience.
• Hands-on experience with HubSpot and Workday.
• Proven experience coordinating third parties on software enhancement projects.
• Strong requirements-gathering, process-mapping, and documentation skills.
• Experience with the full software implementation lifecycle, including testing and UAT.
• Strong analytical and communication skills.
• Experience supervising, mentoring, or leading team members.
• Ability to influence, negotiate, build stakeholder consensus, and keep initiatives moving to completion.
• Appreciation for the mission, vision, and values of the ELCA and ELCA Foundation.
• Commitment to diversity, equity, inclusion, accessibility, and anti-racism.
• Computer knowledge sufficient to operate a Windows computer, follow basic troubleshooting instructions, use software applications efficiently, learn new software, follow processes, and identify opportunities for improvement.
• Candidates must reside within the 50 United States or the District of Columbia and be authorized to work lawfully in the United States.

Nice To Haves

• Experience using Microsoft Office applications, including Word, Excel, Teams, and Outlook.
• Familiarity with integration tools, APIs, SQL, and reporting or analytics platforms.
• Relevant certifications such as HubSpot, Workday, CBAP, PMP, or Agile/Scrum.
• Experience serving as a technical project manager and leading cross-functional teams and vendors through the software delivery lifecycle.
• Valid driver’s license.

Responsibilities

• Gather, document, and analyze business and functional requirements.
• Translate business needs into technical specifications and acceptance criteria.
• Serve as liaison with third-party vendors and implementation partners.
• Manage third-party relationships across the project lifecycle, including scope, timeline, and quality.
• Engage closely with internal stakeholders, align requirements, work through differing priorities, and drive initiatives to completion.
• Supervise, mentor, and support one IT team member by setting priorities, providing technical and professional guidance, and giving performance feedback.
• Ensure technology initiatives align with organizational objectives.
• Configure, test, and support enterprise platforms, including HubSpot and Workday.
• Design and execute functional, integration, regression, and user acceptance test plans.
• Support data mapping, migration, and validation.
• Maintain system documentation and training materials.
• Recommend process improvements and provide post-implementation support.
• Perform other duties as assigned.

Benefits

• Employer-paid health premiums for employees.
• Health and dependent care flexible spending accounts (FSAs).
• Health savings account (HSA) with an employer contribution.
• Life insurance.
• Substantial employer contribution to a 403(b) retirement plan; no match required.
• Generous paid time-off policy, including 17 paid holidays.
• Benefits commence on the start date.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed