IT & Systems Manager

Ziehler Lawn Care•Centerville, OH

4d•Onsite

About The Position

Ziehler Lawn Care is seeking an IT & Systems Manager to own and modernize technology across a growing company. As the primary internal technology resource, this person will work directly with leadership and teams across departments to strengthen infrastructure, connect systems, and turn ideas into practical improvements. The initial focus is to assess and improve hardware, networks, infrastructure, security, equipment standards, inventory, lifecycle planning, backups, and recovery procedures. The role also provides hands-on employee support and improves technology setup for onboarding and offboarding. As foundational operations stabilize, the role will increasingly focus on connecting systems, improving data visibility, and implementing new solutions. This includes developing API integrations, automated reports, interactive BI dashboards, data pipelines, centralized data solutions, workflow improvements, and practical AI applications. Across both phases, the manager owns day-to-day IT operations and support, manages technology vendors and the IT budget, and partners with leadership to establish priorities. The position is on-site in Centerville, Ohio, with occasional travel to other company locations.

Requirements

At least 3 years of IT experience across multiple disciplines, such as systems administration, systems integration, technical support, and business applications management.
Hands-on experience with CRM and field service or operations software.
Hands-on experience developing and maintaining API integrations, automating workflows, and synchronizing data across software platforms.
Demonstrated experience building and maintaining interactive BI dashboards using Power BI or similar tools.
Hands-on experience configuring, maintaining, and troubleshooting computer hardware, networks, mobile devices, and business technology systems.
Knowledge of cybersecurity best practices, user access management, data protection, and backup and recovery procedures.
Strong analytical and troubleshooting skills, with initiative to identify needs, implement improvements, and independently manage competing priorities.
Strong communication and organizational skills, including the ability to collaborate across departments, manage vendors, and explain technical concepts to non-technical team members.

Responsibilities

Assess hardware, networks, and infrastructure; identify gaps and implement improvements to strengthen reliability and performance.
Audit technology assets and establish equipment standards, inventory practices, and lifecycle plans.
Establish and strengthen network and device security, access controls, backups, and recovery procedures.
Provide hands-on employee support and improve technology setup for onboarding and offboarding.
Develop and maintain API integrations that connect key platforms and synchronize information.
Build automated reports and interactive BI dashboards to support leadership and departmental decisions.
Develop and maintain data pipelines and centralized data solutions to improve reporting accuracy and accessibility.
Identify and implement workflow improvements, automation, and practical AI applications.
Lead internal technology initiatives in collaboration with teams across departments.
Own day-to-day IT operations and support.
Manage technology vendors and the IT budget.
Partner with leadership to establish priorities.